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Operations Manager, Student Transportation Sudbury

4 months ago

Greater Sudbury, Canada Voyago Full time

We Are The Employer Brand of Choice. _**It is our mission to be your best choice when seeking a career in Transportation. We believe in creating lasting relationships with our employees, one built on Trust and Respect.**

And our employees would agree, having selected us as a** Great Place To Work** through the annual survey measuring Employee attitudes at Voyago.**

Here’s a look at what makes us A Great Place To Work:

- 84% Agreed “Voyago is a physically safe place to work ”_
- 80% Agreed “I can be myself at Voyago ”_
- 81% Agreed “Management has kept me well-informed ”_

A **Great Place To Work** Certification means that we take your happiness seriously, and we work hard to ensure you are highly engaged and informed on important topics that keep Voyago on the move.**

Help shape the future of mobility. Voyago is currently recruiting for a dynamic and highly effective **Operations Manager **for our** Student Transportation division in Sudbury, Ontario.**

Voyago is Ontario’s Leading Mobility company, a subsidiary of Transdev. We’re hiring dynamic, high achievers looking to be **Difference Makers** within the industry. Voyago continues to advance across Ontario with our multi-model platform covering a variety of segments including Medical Transportation, Student Transportation, and the Public sector with Medium/Micro Rural and Urban Transit, Accessible Needs Para-Transit, and On Demand Mobility.

Our employee success is built on our commitment and emphasis on training and orientation process. Voyago prides itself on the growth of our employees by supporting and encouraging them to develop skills that lead to successful careers.

Voyago believes in the strength of our people and remains committed to our Golden Values statement reflecting our promise of performance to our employees, customers, and communities in which we operate.

Our teams are continuously recognized as top performers in Safety and Client Satisfaction awards. Voyago is proud to be recognized as one of Canada’s Safest Employers and a recipient of the Excellence Award for several years.

**We are People and Safety First. **So come join us and help shape the future of mobility at a **Great Place To **Work company.**

**Position Overview**

**Primary Responsibilities**

**Operations**
- Manage efficient vehicle utilization, minimize deadhead
- Ensure compliance with contract
- Direct activities related to dispatching, routing, and tracking transportation
- Plan, organize and manage the work of staff to ensure that the work is accomplished in a manner consistent with organizational requirements
- Implement schedule and policy changes
- Oversee effective school year start-up and shut-down
- Collaborate with other managers and staff members in order to formulate and implement policies, procedures, goals, and objectives
- Work with Health & Safety team, in cooperation with government agencies, to conduct investigations in order to determine causes of transportation accidents and incidents, to improve safety procedures
- Follow up on all manners of progressive discipline

**Customer Service**:

- The Operation Manager is the main point of contact for daily operations
- Is integral in the quoting of new business
- Ensures compliance to contracts
- Oversees daily operation’s communication re: STS portal information, maintenance of process, validity of data within the dispatch system

**Reporting**
- KPI’s schools and charters
- Customer satisfaction survey

**Drivers**
- Manage Deficiency list
- Set up safety meetings
- Help plan and facilitate bi-annual driver’s meetings

**Finance**
- Monitor spending and oversee divisional budget to ensure all expenses are consistent and in-line with approved budgets.
- Oversee payroll administration

**Other**
- Acts as an ambassador for Voyago on and off company property
- Helps increase Voyago's visibility within the community by participating in company sponsored events
- Is willing to participate in education upgrading as required

**Requirements**:
**Knowledge & Skill Requirements**
- University Degree or Equivalent
- Minimum 3 years experience in a supervisory/management role in operations environment
- Experience in Student Transportation, Medical Transport or Transportation preferred but not mandatory
- Ability to obtain a B class License
- Clean Drivers Abstract
- Clear Criminal Record Search with Vulnerable Sector Search
- Excellent verbal and written communication skills
- Previous experience working in a dynamic, high demand work environment with specific deadlines, where the role required handling and maintenance of confidential and sensitive materials
- Ability to participate in and facilitate group meetings

**Benefits**

**Why work for us?**
- Employee and Family Assistance Program
- Competitive Benefit Offering
- Rewarding career with a growing company
- Great company culture
- Award Winning
- Focus on Innovation and Sustainable Environmental Initiatives
- Subsidiary of