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Customer Service Manager
4 months ago
**Title**: Customer Service Manager
**About Rebel**
OUR CUSTOMERS BRING A VISION - WE BRING THE PLATFORM TO SHARE IT ONLINE.
We believe that those who contribute make us better. It’s why we create simple, useful tools to empower participation in the world’s bravest communication space: the Internet.
We are experts in domain names and the products that make the most of them. This helps our customers showcase their ideas, stories, services and contributions to the world.
Our manifesto: Be Thoughtful, Be Simple, Be Brave.
**The Position**
As Customer Service Manager you will oversee our inbound customer service department. This is a hands-on role that requires great interpersonal skills an ability to lead by example, and success at working well under pressure
As a leader you get excited about finding efficiencies and optimizing procedures. You understand that data tells a story and when harnessed can make the difference in providing the best customer service experience on the market.
As a member of the senior leadership team, you care about getting the best out of people in a creative and professional way. You have a Bachelor’s degree and bring bravery, simplicity and thoughtfulness to everything you do.
**Key Responsibilities**:
- Lead a team of inbound customer service agents, ensuring availability, productivity, and customer service and quality requirements (KPI’s).
- Review performance statistics throughout the day and make tactical decisions to affect changes based on dynamically changing needs.
- Prepare, analyze and distribute daily, weekly, and monthly KPI reports and implement processes to achieve desired results;
- Continuously identify opportunities to increase efficiency and effectiveness
- Develop and implement customer service policies and procedures towards consistent service delivery
**What we’re looking for**:
- A passion for working hard, setting goals and exceeding expectations
- 10+ years customer service experience preferably providing technical support
- An analytical mind and a drive to solve problems
- Experience using Zendesk or similar platforms
- A track record managing and motivating teams in different locations
- Enthusiasm in contributing to the growth of our culture, our team, our products and our customers.
**What we offer**:
The opportunity to work in an atmosphere that truly rewards hard work and creative thinking. We offer a competitive salary, benefits, and opportunities for growth and advancement within our company.
As if that wasn’t enough we also offer a smoke-free environment, a downtown location, a fully stocked fridge free for all staff. If Rebel sounds like the perfect workplace for you, there is only one question:
What are you waiting for?
**NON-SMOKERS ONLY, PLEASE
