Analyst IT

4 months ago


Montréal, Canada eTeam Inc. Full time

**Duration: - Support Analyst**

**Duration: - 12 Months**

**Mission And Objectives**
- Main local contact point and expert for LAP system (including LAP NAR Business Objects reports), working with end users, business analysts and developers.
- On quarter ends, provide extended hours coverage, including weekend support
- Consolidating existing knowledge database (Wiki)
- Automating processes for common tasks and reporting
- Providing input to technical designs
- Communicating with other members of the Support LAP teams in the same and other locations
- Managing issues and requests logged through Service Now and JIRA
- Direct problem resolution or bug logging
- Follow Change Management procedures

**Main Responsibilities**
- High degree of communication with users, management, developers and peers
- Involvement with technical and functional quality processes and reviews
- Work as part of the Global LAP Support team providing round-the-clock coverage

**Requirements**:

- Minimum bachelor’s level of education or equivalent
- 5 - 7 years of IT experience, preferably in a support role
- Excellent communication skills in English are mandatory (both written and verbal)
- Experience in a banking environment is preferable

**Technical Competencies**
- UNIX/ Linux
- Shell Scripting
- SQL (Sybase or Oracle)
- C++ (or Java)

**Optional Competencies**
- Accounting systems
- C#/.NET
- Microsoft Office
- Autosys
- Business Objects
- ITIL foundation
- Python


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