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Sales Associate

4 months ago

Burnaby, Canada Canadian Tire 603 Full time

Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast?

Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home products.

Canadian Tire offers competitive compensation packages including; benefits, potential for profit sharing, extensive training, and career opportunities from within and across the country at the Canadian Tire Retail stores.

**Summary**:
The Sales Associate team member works in a fast-paced environment that involves constant interaction with customers, delivering friendly and courteous service while explaining product benefits and fulfilling customer needs. This role also involves store maintenance such as stocking shelves, merchandising and general housekeeping.

**Main Responsibilities and Tasks**:

- Meet, greet and thank customers and provide friendly, informed service to them.
- Guides customer to the location of requested items.
- Locates products in the warehouse.
- Answers questions and provides friendly advice and services to customers.
- Suggest value-added and related products by actively listening to customer needs.
- Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.
- Learns about new products on a regular basis.
- Keeps up to date with in-store promotions, in-store deals and product locations.
- Ensures that retail basics tasks are executed efficiently.
- Identify low stock levels and maintain inventory accuracy.
- Engages in learning activities and listens to feedback to improve their own abilities.

**Requirements**:

- Required to do a **minimum **of **2 evening** and **1 weekend** shift
- Flexible schedule and able to do a minimum of 24 hours
- Highly approachable, customer-oriented individual who thrives on offering exceptional service to customers.
- Strong belief in the Canadian Tire values of honesty, integrity, and respect.
- Effective written and oral communication skills (e.g., probing, listening, etc.) and the ability to maintain professional communication, even in challenging situations.
- Ability to complete retail tasks according to instructions and to demonstrate responsibility for outcomes.
- Ability to work in a fast-paced team environment that provides assistance and support to co-workers to achieve common goals.
- Ability to resolve retail and/or customer issues.
- Ability to adapt and cope with challenging and changing situations.
- Positive attitude, punctuality and solid work ethic.
- Ability to consistently provide professional customer service, including in situations of conflicts.

**More about the position**:
**Potential Career Opportunities**
- Next levels: Cashier, Supervisor, Department Manager and Store Manager.

**Physical Demands and Working Conditions**
- Standing/walking for 8 hours.
- Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from "light" to "heavy".
- Lifting and twisting above the shoulder, from the floor to shoulder, and floor to waist.
- Ability to go up and down a ladder and stairs while carrying merchandise.
- Walking and carrying things at the same time and pushing/pulling, as required.

**Our offering includes**
- Competitive compensation and benefit package
- Potential for Profit Sharing
- Employee Shopping Discounts
- Learning and Development opportunities
- Reward and Recognition Program
- A culture of performance & accountability
- A supportive and positive team environment

**Background Check Requirements**
- Reference Check
- Employment Verifications
- Criminal Background Check

**Job Types**: Part-time, Permanent

**Salary**: From $15.65 per hour

**Benefits**:

- Dental care
- Store discount

Day range:

- Every Weekend
- Holidays
- Monday to Friday
- Weekend availability

Shift:

- 4 hour shift
- 8 hour shift
- Day shift
- Night shift

Application question(s):

- What is your weekly availability?
- Are you looking for full-time or part-time? If part-time, please state how many hours you are able to work.

**Experience**:

- Retail Associates & Cashiers: 1 year (preferred)
- Customer Service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: One location