Customer Success Manager
6 months ago
Job Details:
**Responsibilities**:
- Conduct product training sessions for new and existing customers in the legal vertical, tailoring solutions to meet their specific needs.
- Identify and cultivate new business opportunities within the legal industry.
- Assist our Business Development Managers with conducting product demonstrations to potential customers in the legal field, tailoring solutions to meet their specific needs.
- Work with existing customers to gather feedback and market intelligence, and collaborate with internal stakeholders to drive continuous product/service improvement.
- Conduct health checks with existing customers to ensure their needs are being met.
- Respond to customer inquiries about our product, and work with them to resolve any questions they may have
- Work with our documents team to assist with document customization
- Represent GoVeyance at trade shows, conferences, and community events to enhance brand awareness.
Required Skills and Experience:
- Minimum 2 years of experience in B.C. conveyancing or a strong understanding of the real estate process.
- Sales experience is an asset but not mandatory
- Excellent verbal and written communication skills, with the ability to represent our brand positively, empathetically, and enthusiastically.
- Proven self-starter who can work independently and collaboratively.
- Detail-oriented multitasker who thrives in a fast-paced and enjoyable environment.
- Proficiency in MS Word, MS Excel, MS PowerPoint, and Salesforce is an asset.
- Familiarity with GoVeyance or similar conveyancing platforms is an asset.
Why work for us:
At GoVeyance, we value equality and foster a culture that promotes leadership opportunities, mentorship, and learning from failure. We offer competitive salaries, PTO, and additional perks. Furthermore, we prioritize BIPOC and female empowerment, striving to create a diverse workforce. Join GoVeyance and become a driving force in the conveyancing industry across Canada
We look forward to hearing from you
**Salary**: From $65,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Paid time off
- Vision care
Schedule:
- Monday to Friday
Work Location: In person
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