Full Time Night Auditor

6 months ago

Toronto, Canada Holiday Inn Toronto Downtown Centre Full time

Print pre-audit reports
- Appraise the daily transactions of the front desk staff with their shift closing and where necessary make corrections and adjustments
- Run the reports for the food and beverage outlets and generate sales summaries, server statistics, close the day and balance the restaurant charges - reporting any discrepancies in revenue capture
- Use the PMS and accounting templates to establish current sell rates and room availability levels to ensure accurate report to IHG systems for reimbursement
- Post all guest charges and payments incurred during your shift. Balance your shift totals and provide all back up documentation necessary
- Allocate proper breakdown of sales & promotion and duty meal accounts
- Allocate proper breakdown of all voids
- Monitor and post parking facility revenue for daily capture
- Post room rentals and taxes to guest accounts; where applicable
- Process all payment types such as direct billing, cash, certified checks, debit, or credit cards as accepted by the hotel.
- Process all check-outs including resolving any late and disputed charges.
- Ensure accurate capture of rate and incidental charges prior to finalizing payment
- Reading and following through on noted payment instructions on file including but not limited to comments and alerts; if any payment instructions are discrepant including but not limited to declining credit cards, the GSA is to immediately notify the GSM and initiate follow up to rectify discrepancies.
- Report any discrepancies to the above while performing a credit check and report them to the Manager on Duty.
- Complete designated cashier and closing reports in the computer system.
- Count assigned monetary float at the beginning and end of shift. Account for discrepancy, deposit any overages and correct any shortages.
- Balance and drop receipts according to hotel’s Accounting specifications.

Applicants must be available to work varied shifts including holidays, weekends, days, and evenings as needed.

Able to maintain professionalism in a fast paced, high pressure environment

Experience in dealing with the public and must possess excellent customer service skills using the primary language spoken in the workplace (English).

Ability to stand for long periods of time.

Strong decision making/problem solving skills without supervision.

Must follow all required checklists and Company policies & procedures.

Any other duties as assigned by the Manager or their designate.

**Salary**: $20.00-$26.00 per hour

**Benefits**:

- Company events
- Dental care
- Extended health care

Schedule:

- 8 hour shift
- Every Weekend
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Toronto, ON M4Y 2E9: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)

Shift availability:

- Night Shift (preferred)

Work Location: In person

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