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Manager of Enforcement and Dispute Resolution

4 months ago

Winnipeg, Canada Manitoba Government Full time

THIS POSITION IS OPEN ONLY TO EMPLOYEES OF THE MANITOBA PUBLIC SERVICE.

**Manager of Enforcement and Dispute Resolution**:
FC4 Consumer Service Officer 4

Regular/full-time

Department of Consumer Protection and Government Services

Consumer Protection Office (CPO), Consumer Protection Division

Winnipeg MB

Advertisement Number: 42746

Salary(s): FC4 $80,475.00 - $104,722.00 per year

Closing Date: June 18, 2024

The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

Employment Equity is a factor in selection for this competition. Consideration will be given to women, Indigenous people, visible minorities and persons with disabilities.

An eligibility list may be created for similar positions and will remain in effect for 12 months.

**PLEASE CLICK HERE TO ACCESS APPLICATION SCREENING FORM**

Conditions of Employment:

- Must be legally entitled to work in Canada
- Must be able to provide and maintain a current satisfactory Criminal Record Check
- Must possess and maintain a valid Manitoba Class 5F Drivers licence
- Must be able to travel throughout the Province of Manitoba

Qualifications:
**Essential**:

- Completion of a post-secondary degree in business, management or public administration. An equivalent combination of related training and experience may be considered.
- Diverse management and leadership skills with experience fostering diversity, coaching and resolving conflict through effective human resources management and performance management practices in a unionized environment.
- Excellent written communications skills with experience preparing a range of documents, including authority-seeking policy documents, detailed analytical reports, and complex advisory materials and submissions for senior and executive levels of the organization.
- Experience with the interpretation, administration, implementation and review of complex legislation, rules and policies.
- Experience leading the design, development, implementation and evaluation of modernization, innovation, and continuous improvement initiatives, projects, and events.
- Experience overseeing a comprehensive regulatory regime where staff investigate, enforce breaches of legislation, mediate, and determine appropriate actions.
- Experience planning, implementing, and overseeing inspection or audit programs.
- Demonstrated experience overseeing and conducting complex investigations involving matters with multiple parties and requiring sound judgement, confidentiality and dispute resolution.
- Excellent verbal communications skills with experience in public speaking in order to articulate ideas in a concise and effective manner, building relationships and interacting effectively with internal and external stakeholders.
- General understanding of financial statements and financial numeracy.
- Experience with setting priorities, and organizing and exercising initiative in a fast-paced work environment with high-volume tasks and competing demands.
- Strong attention to detail with the ability to maintain a high level of accuracy.

**Desired**:

- Knowledge of adjudication using administrative justice in a quasi-judicial setting

**Duties**:
The Manager is accountable for oversight of the enforcement arm of the Branch which includes 11 approved FTEs; operates within the policy and operational framework for the Department of Consumer Protection and Government Services, ensures the effective management of the enforcement and administration of the consumer protection statutes for which the CPO is responsible. Ensures that the enforcement officers carry out their responsibilities in a fair and balanced manner, with a consistent approach to the administration of The Consumer Protection Act, The Business Practices Act, The Hearing Aid Act, The Personal Investigations Act, The Film and Video Classification and Distribution Act, The Cemeteries Act, The Funeral Directors and Embalmers Act, The Prearranged Funerals Act and Part III of The Mortgage Act, Reverse Mortgage Loans and their related regulations and act in a manner that considers the rights and responsibilities of both consumers and businesses.
- Advertisement # 42746
- Talent Acquisition
- Human Resource Services
- 600-259 Portage Avenue
- Winnipeg, MB, R3B 2A9
- Phone: 204-945-7518
- Fax: 204-945-0601

Please be advised that job competitions for represented positions may be grieved by internal represented applicants. Should a selection grievance be filed, information from the competition file will be provided to the grievor's representative. Personal information irrelevant to the grievance and other in