Auto Claims Leader
2 months ago
Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.
We have an opportunity in Auto Claims as a Front Line Leader
**What will I do?**
Our business is constantly evolving and we are looking for leaders who will roll up their sleeves, challenge the status quo, clear the way and develop frontline capability to deliver service excellence for our customers.
The leadership role is about supporting our people. Being in the work is crucial to success. Our leaders coach with care & edge; they are change makers who use data to make decisions, always putting our customers first.
**What will I bring?**
- Continuously improve the system and enable our people to be brilliant for the customer
- Run workflow in and out of the system to meet customer demand
- Champion a systems thinking approach across the team
- Can be credible and know how to handle a claim, from start to finish
- Continuously identify, measure and develop the performance of individuals, the team and the system using data
- Observe from within the work how the current system works to reduce failure, remove waste and improve handler method
- Is skilled at handling HR policies and practices
- Provide guidance, coaching and support to our people, developing them to be the best they can be
- Have brilliant two-way conversations that are honest and transparent
- Develop, manage and maintain relations with internal and external partners
**What you’ll get**:
- The salary band for this position ranges from $79,500 to $147,700. **Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.**:
- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
- Outstanding Career Development opportunities.
- We’ll support your professional development education.
- Competitive vacation package with the option to purchase 5 extra days off per year
- Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
- Corporate wellness programs to support our employees’ physical and mental health
- Hybrid flexible work model
Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.
Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.
**Job Types**: Full-time, Permanent
Pay: $79,500.00-$147,700.00 per year
Schedule:
- Day shift
- Monday to Friday
Work Location: Hybrid remote in Markham, ON
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