Care Coordinator

5 months ago

St Catharines, Canada CBI Health Full time

As a Care Coordinator within our **St. Catharines Office, **your focus will be on ensuring a positive patient and family experience by effectively scheduling personal support workers in the community to meet the requirements of patient care plans. You’ll be part of a team of Care Coordinators working diligently to provide as much consistency of care as possible while meeting the scheduling requirements of both patients and care providers. Frequently problem-solving, you’ll be the central point of contact for patients and families, care providers and referral sources. Effective care coordination is an important element of service delivery; as a result, you must be driven to help others in a compassionate and caring way while balancing the pressures to deliver on scheduling requirements. **This position is an in office 6 Month contract position, working Full Time with a schedule of Monday through Friday 8:30am-4:30pm.**

**As a Care Coordinator, you will**:

- Use scheduling software effectively to fulfill patients’ care plans
- Provide field staff with accurate schedules on a weekly basis
- Ensure care providers are scheduled effectively and efficiently
- Communicate effectively with care providers to ensure schedules are carried out
- Communicate with patients and families when schedule challenges arise, and problem-solve effectively
- Maintain accurate records of care provider availability
- Maintain continuity of care whenever possible
- Take into consideration the individual needs of patients (and families), and of care providers, when making decisions
- Maintain accessibility by phone for patients, care providers, referral sources and other stakeholders
- Actively pursue positive relationships with care providers and patients
- Follow up appropriately on missed visits
- Liaise with Care Supervisors to share patient and care provider feedback
- Resolve or escalate, as required, client concerns/issues
- Ensure dated notes are timely and clear, and contain appropriate and required information
- Ensure accurate, timely documentation and/or phone calls, both external and internal
- Prepare daily performance and tracking reports in a timely manner
- Enter all critical and relevant information into the system for appropriate follow-up and documentation
- Escalate appropriate concerns or risks for review and/or follow-up.

**To take on the role of Care Coordinator, you must**:

- Hold a high school diploma or equivalency, Medical Office Administration or similar education preferred
- Be able to work a Full Time Monday to Friday 8:30am to 4:30pm work schedule at the office, located at 110 Hannover Drive, Building B, Suite 206, St. Catharines, ON **This position is a 6 month contract position.**:

- Have customer service experience
- Have computer skills, with proficiency in Microsoft Outlook, Word, and Excel
- Demonstrate excellent telephone etiquette
- Be able to remain calm in stressful situations
- Be able to empathize with the complexity and difficulty of each client or field staff situation
- Be a detail-oriented, adaptable and customer-focused team player
- Combine strong interpersonal skills with analytical problem-solving abilities
- Be self-directed, goal-oriented and able to manage time and priorities
- Possess medical knowledge and/or a medical background, previous supervisory and scheduling coordination experience will be considered assets

When you join our team as a Care Coordinator, you will be a member of S.E.I.U. Local 1 Canada (union) and you will belong to one of Canada’s leaders in the healthcare industry, with 250 locations across the country. As one of the largest healthcare networks in Canada, we’re proud to be named one of Canada’s Best Managed Companies, Platinum Member and Canada’s 10 Most Admired Company Cultures.

**Join us at CBI Health - because your care matters**
- In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests"._
- #HHEAST_

  • Caring Activity Coordinator

    4 days ago

    St. Catharines, Ontario, Canada Southbridge Care Homes Full time

    Job Title: Caring Activity Coordinator - Southbridge Care HomesEstimated Salary: $45,000 - $55,000 per yearAbout Us:Southbridge Care Homes is a leading provider of care services for seniors. We are committed to delivering high-quality care that enhances the lives of our residents.Job Description:We are seeking a compassionate and creative Activity...

  • RAI Coordinator

    6 months ago

    St. Catharines, Canada Southbridge Care Homes Full time

    “Every day you know that you will touch a life, or that a life will touch yours.”  Ask yourself three questions : 1. Are you looking for a role with tons of opportunity for career advancements? 2. Are you ready to be part of a team that will truly value your hard work, dedication and effort? 3. Are you passionate about providing compassionate and...

  • Scheduling Coordinator

    5 months ago

    St. Catharines, Canada Westhills Care Centre Full time

    Westhills is a BRAND NEW distinctive Long-Term Care Facility providing a variety of clinical and personal programs and services to 160 residents! **Temp Postion** The Scheduling Coordinator reports directly to the Director of Nursing and is responsible for the coordination of the daily staffing schedules, staff replacement, staffing hours, nursing payroll...

  • Scheduling Coordinator

    5 months ago

    St. Catharines, Canada Westhills Care Centre Full time

    Westhills is a BRAND NEW distinctive Long-Term Care Facility providing a variety of clinical and personal programs and services to 160 residents! **Temp Postion** The Scheduling Coordinator reports directly to the Director of Nursing and is responsible for the coordination of the daily staffing schedules, staff replacement, staffing hours, nursing payroll...

  • Medical Care Coordinator

    4 weeks ago

    St. Catharines, Ontario, Canada beBee Professionals Full time $55,000 - $75,000

    beBee Professionals in St. Catharines is seeking a skilled Medical Care Coordinator to join our healthcare team. In this role, you will be responsible for coordinating patient care and collaborating with healthcare professionals to ensure seamless delivery of medical services.Key Responsibilities:Coordinate patient care and develop individualized care...

  • Medical Operations Coordinator

    3 days ago

    St. Catharines, Ontario, Canada Sandra's Home Health Care Inc. Full time

    About Sandra's Home Health Care Inc.We are a leading home health care provider dedicated to delivering exceptional patient care. We are currently seeking a highly organized and detail-oriented Medical Operations Coordinator to join our team.Job SummaryThe Medical Operations Coordinator will be responsible for planning and organizing daily operations,...

  • Patient Care Coordinator

    4 weeks ago

    St. Catharines, Ontario, Canada beBee Professionals Full time $50,000 - $70,000

    We are seeking a compassionate Registered Practical Nurse (RPN) to join our healthcare team in St. Catharines, Canada. As a key member of our team, you will provide high-quality nursing care to patients in various settings.Key Responsibilities:Assess patients' needs and develop individualized care plans.Administer medications and treatments as prescribed by...

  • Patient Care Coordinator

    2 weeks ago

    St. Catharines, Ontario, Canada Scott Manor Residence Full time

    Job Title: Patient Care CoordinatorAt Scott Manor Residence, we are seeking a dedicated and compassionate Patient Care Coordinator to join our team. In this role, you will be responsible for providing exceptional care and support to our residents, ensuring their physical and emotional needs are met. Key Responsibilities:Supply and empty bed pansServe meal...

  • Senior Dementia Care Coordinator

    7 days ago

    St. Catharines, Ontario, Canada Seasons Retirement Communities Full time

    About the Role:We are seeking an experienced Senior Dementia Care Coordinator to join our team at Seasons Retirement Communities. As a key member of our Memory Care department, you will play a vital role in ensuring our residents receive exceptional care and support.Job Summary:The successful candidate will be responsible for overseeing the Memory Care...

  • Care Coordinator

    3 days ago

    St. Catharines, Ontario, Canada ParaMed Full time

    Job Summary:We are seeking a skilled Occupational Therapy Specialist to join our team at ParaMed Home Health Care. As an Occupational Therapy Specialist, you will provide community visits to assess the abilities and needs of individuals, working collaboratively with multidisciplinary teams and equipment vendors to facilitate function.Key...

  • Social Service Worker

    5 months ago

    St. Catharines, Canada Westhills Care Centre Full time

    Job Title: Social Service Worker/Admissions Coordinator Location: 179 Louth Street St. Catharines Ontario Company: Westhills Care Centre **Job Type**: Full Time **Job Description**: We are seeking a dedicated and compassionate Social Service Worker/Admissions Coordinator to join our team. In this role, you will be responsible for facilitating admissions,...

  • Clinical Manager

    5 months ago

    St. Catharines, Canada Westhills Care Centre Full time

    _Clinical Manager _ Westhills is a BRAND NEW distinctive Long-Term Care Facility providing a variety of clinical and personal programs and services to 160 residents! The Clinical Manager reports directly to the Director of Nursing and works closely with the clinical team to ensure high standard of quality care and services to the residents. Responsible for...

  • Nursing Clerk

    5 months ago

    St. Catharines, Canada Radiant Care Full time

    **Company Information** We are a private, non-profit organization committed to providing top-quality accommodations and care to senior citizens. We offer a variety of living arrangements to fit the needs of our residents including, long-term care, supportive housing apartments, and wellness suites. We also have a strong mandate to meet their social,...

  • Education Co-ordinator

    5 months ago

    St. Catharines, Canada Westhills Care Centre Full time

    **Job Overview** **Duties** - Plan, organize, implement and enforce educational programs for all newly hired employees in collaboration with Department Manager. Ensure that the pre-employment education program includes mandatory educational components, documentation/reporting, staff training on proper equipment use, infection control, health & safety in...

  • Activity Coordinator

    4 weeks ago

    St. Catharines, Ontario, Canada Southbridge Care Homes Full time

    Position: Activity Aide Casual - Part Time No LineAre you looking for a rewarding career? Do you like to have fun? Are you creative, passionate and caring?If yes, this is the role you've been looking for. On a daily basis, the Activity Aide at Southbridge Care Homes will get to bring joy and fun to our residents. By assisting with the facilitation of...

  • Allied Health Cqi Programs Director

    2 days ago

    St. Catharines, Canada Westhills Care Centre Full time

    Join our dynamic team as our Allied Health CQI Programs Director Job Summary Reports to the Administrator and is responsible for the management and administration of Programs and Support Services to include Staff Development, Quality, CQI, WSIB and Accreditation, including Dietitian Services and Social Work Services. Responsible for coordinating external...

  • Allied Health Cqi Programs Director

    5 months ago

    St. Catharines, Canada Westhills Care Centre Full time

    Join our dynamic team as our Allied Health CQI Programs Director Job Summary Reports to the Administrator and is responsible for the management and administration of Programs and Support Services to include Staff Development, Quality, CQI, WSIB and Accreditation, including Dietitian Services and Social Work Services. Responsible for coordinating external...

  • Recreation Manager

    5 months ago

    St. Catharines, Canada Westhills Care Centre Full time

    The Recreation Manager reports directly to the Programs Director and is responsible for the coordination and scheduling of activities that provide a variety of meaningful activities to meet the physical, psychological, social, emotional and spiritual needs of the residents. **RESPONSIBILITIES**: - Ensure that the Recreation & Leisure Program is operated in...

  • Professional Practice Clinician

    2 weeks ago

    St. Catharines, Canada Radiant Care Full time

    **Company Information** We are a private, non-profit organization committed to providing top-quality accommodations and care to senior citizens. We offer a variety of living arrangements to fit the needs of our residents including, long-term care, supportive housing apartments, and wellness suites. We also have a strong mandate to meet their social,...

  • Nutrition Manager

    5 months ago

    St. Catharines, Canada Radiant Care Full time

    **Company Information** We are a private, non-profit organization committed to providing top-quality accommodations and care to senior citizens. We offer a variety of living arrangements to fit the needs of our residents including, long-term care, supportive housing apartments, and wellness suites. We also have a strong mandate to meet their social,...