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Full Time Overnight Program Shift Coordinator

4 months ago

Hamilton, Canada The Salvation Army Full time

The incumbent is responsible as a group/work leader. They are responsible for providing direction and checking results, but generally works along with those supervised. The incumbent supervises full-time, part-time, and/or casual/relief program services employees during the shift. The incumbent may also supervise volunteers. They have input and may participate in the hiring, orientating, and evaluating staff.

**KEY RESPONSIBILITIES**:
**Service Responsibilities**
- Serve as a member of the management team as relevant and required, particularly as it pertains to day-to-day delivery of services.
- Provide oversight and supervision of Social Service Staff and the day-to-day operations in accordance with the mission, polices and values of The Salvation Army.
- Ensure clients are being connected to caseworkers during intake.
- Ensure that duties assigned are completed in an appropriate, safe, and efficient manner by the completion of their respective shifts.
- Has input and may participate in the hiring, orientating, and evaluating of staff and students.
- During shift, provide support and supervision of staff and assist with crisis intervention, diffusing conflict and problem solving as required to ensure the safety of residents and staff; responds initially to client grievances.
- Responsible for completing the scheduling of staff to ensure coverage for all vacant shifts, including sick relief, statutory holidays, and vacation coverage.
- Provide direction and support to social service staff as required.
- Chair daily shift changes to ensure proper transmission of information from one shift to another and keep records of daily shift change reports.
- Provide oversight to Diversion Program and completion of Case Management processes.
- Monitor and review program staff communication logs to ensure proper documentation and communication between shifts.
- Provide statistical and evaluative information to management when required.
- May provide back up support to and or assume functions at the front desk area or other program areas as needed.
- Assist with overflow, intakes, rounds and bed checks.
- Overseeing and supervising safety checks, HIFIS/logbook notes and connecting with clients difficult to reach during the day.
- Update Caseloads and ensure caseworkers are working with assigned clients by monitoring HIFIS entries.
- Monitoring VI SPDATS and diversion are being done and inputted in HIFIS.
- Ensure the updating of client files.
- Identify staff training requirements and make recommendations regarding staff development for those supervised.
- Completing Daily reports for day supervisors about event that occurred at night involving both staff and clients.

**Health and Safety**
- Responsible to work in compliance with the Ontario Health & Safety Acts and Regulations.
- Responsible to work in a manner as required by the employer and use the prescribed safety equipment.
- Ensure that proper procedures are followed in the event of a workplace injury or illness, conducting incident investigations when required.
- Participate in all Health & Safety related accidents and injury investigations.

**Organizational Responsibilities**
- Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.
- Maintain information in confidence as required.
- Participate as an active and responsible team member in all work groups through which position responsibilities are achieved.
- Comply with all City of Hamilton standards and contractual agreements.
- Assist the Program Manager in scheduling and chairing staff meetings.
- Represent the organization in a professional and engaging manner.
- Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
- Lead by example, by demonstrating a positive attitude, a strong work ethic and a willingness to learn and be flexible in the face of change.
- Treat the property of The Salvation Army with due care and caution.
- Participate in supervision and performance appraisal process.
- Participate in ongoing professional development and training.
- Ensure that staff are aware of emergency procedures and are prepared to implement them immediately as necessary.
- Act in the best interest of the employer at all times.

Perform other duties as required.

**WORKING CONDITIONS**:
**Shifts**: 11:00 p.m. to 7:00 a.m. Monday to Friday
- May work with potentially aggressive clients.

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:

- Completed an Undergraduate University degree in a related field.
- Non-Violent Crisis Intervention Certification and CPR/First Aid Certification would be an asset or willing to obtain.
- Valid Ontario Class “G” Driver’s License, own vehicle and insurance required. Must provide an original copy of current driver’s abstract that it satisfactory to The Salvation Army, in its sole discretion.
- Alternative combinations of educat