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Retail Customer Service Manager

5 months ago

Montréal, Canada Europa Group Full time

Are you a dynamic and experienced retail professional with a passion for luxury products and exceptional customer service? We are seeking a talented High-End Retail Manager to lead our prestigious store and deliver an unparalleled shopping experience for our discerning clientele. If you have a proven track record of driving sales, managing high-performing teams, and maintaining the highest standards of luxury retail, we want to hear from you

Company: Boutique Europa Location: Montreal, Quebec

**Responsibilities**:

- Provide visionary leadership to the retail team, inspiring and motivating them to achieve sales targets and deliver exceptional customer service.
- Oversee day-to-day operations of the store, ensuring the highest levels of visual merchandising, product presentation, and cleanliness.
- Develop and implement effective sales strategies to maximize revenue and profitability while maintaining brand integrity.
- Establish and maintain strong relationships with existing and potential customers to foster brand loyalty and drive repeat business.
- Train and coach the retail team to deliver a personalized and knowledgeable service to customers, promoting the unique features of high-end products.
- Analyze sales data and market trends to identify opportunities for growth and improvement in product assortment and customer engagement.
- Manage inventory levels to meet customer demands while minimizing stockouts and excess stock.
- Collaborate with marketing and PR teams to organize events and promotions that elevate the brand's presence and attract new customers.
- Ensure compliance with company policies, procedures, and security protocols to safeguard the store's assets and reputation.
- Stay updated on industry trends, competitor activities, and luxury market developments to maintain a competitive edge.

**Requirements**:

- Bachelor's degree in Business, Marketing, or a related field is preferred.
- Proven experience as a Retail Manager in high-end luxury retail or a similar upscale environment.
- Demonstrated ability to lead and motivate teams, fostering a positive and high-performance work culture.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
- Excellent communication and interpersonal skills to build strong relationships with customers and team members.
- Passion for luxury products and an in-depth understanding of the high-end retail market.
- Results-oriented mindset with a track record of achieving and exceeding sales targets.
- Flexibility to work on weekends, holidays, and during peak retail seasons.

Join our elite team of retail professionals and be a part of an exclusive and rewarding retail experience. To apply, please submit your updated resume, cover letter, and any relevant achievements or portfolio showcasing your accomplishments in the luxury retail industry. We look forward to welcoming an exceptional High-End Retail Manager to Europa Group.

**Salary**: $35,063.37-$78,774.60 per year

**Benefits**:

- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Commission pay

Ability to commute/relocate:

- Montréal, QC H2Y 2N4: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- Retail management: 1 year (preferred)

**Language**:

- French (required)

Licence/Certification:

- Driving Licence (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person