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Client Service and Administrative Assistant

5 months ago

Mississauga, Canada shomi Inc. Full time

**About Us**:
shōmi is a leading Canadian manufacturer of custom visual displays and structures. With over 20 years of experience, we have been supplying products to some of the world's largest companies for tradeshows, events, store rebrands, and more. We are passionate experts dedicated to bringing our customers' visions to life. At shōmi, we embrace challenges, work in a dynamic environment with tight deadlines, and uphold our core values - We Have Integrity, We Care, We are Innovative, We are Excellent - every day.

**Responsibilities**:
As a Client Service and Administrative Assistant, you will play a crucial role in helping our team stay focused and on track. Your responsibilities will include:

- Answering client calls, addressing inquiries, and redirecting clients to appropriate team members when necessary.
- Managing onboarding packages from new clients, updating our CRM, and following up on stagnant deals.
- Issuing purchase orders, obtaining service pricing, and maintaining communication with team members, vendors, and customers for status updates.
- Updating projects in real-time, organizing project pickup/shipping, and performing basic accounting tasks.

**Qualifications**:
To succeed in this role, you should possess:

- Alignment with our core values and a positive, pleasant personality in client and team interactions.
- Ability to thrive in a fast-paced environment, adapt to changing priorities, and work independently.
- Strong organizational skills, attention to detail, and ability to manage multiple tasks simultaneously.
- Excellent critical thinking skills, willingness to collaborate, and a client-focused mindset.
- Exceptional verbal and written communication skills.

**Preferred Qualifications**:

- Minimum of two years of previous customer-facing experience.
- Experience in a tradeshow, experiential marketing or manufacturing environment is highly desirable.
- Strong computer skills, including proficiency in Microsoft Office Suite.
- Valid driver's license (access to a vehicle preferred).
- Willingness to work flexible hours based on the seasonality of the industry.

**Salary**: $40,000.00-$45,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Application question(s):

- Must currently live within 30KMs and have reliable transportation. This is NOT a remote position. Reply YES if you live within 30KM and can reliably commute.

**Experience**:

- Customer service: 2 years (required)
- Administrative experience: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person