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Service Delivery Assistant

4 months ago

Hamilton, Canada Ministry of Labour, Immigration, Training and Skills Development Full time

Are you an administrative professional committed to providing excellent customer service? If so, consider these opportunities to provide a range of administrative, program and financial support services related to employment programs to support our Hamilton, Niagara, and Brantford Service Delivery offices.

**OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the
**OPS Anti-Racism Policy** and the
**OPS Diversity and Inclusion Blueprint** pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
**Human Rights Code**. Refer to the "How to apply" section if you require a disability-related accommodation.

**What can I expect to do in this role?**: You will:

- Provide a range of administrative and program activities related to employment programs including the invigilation and marking of written trade, modular and other examinations to support service delivery
- Prepare a variety of correspondence and other materials for clients and/or staff
- Process contracts and enter information into database systems
- Work closely with unit staff to respond to and coordinate ministry requests for information and reporting requirements
- Provide financial and budget management support services
- Process office accounts payables and receivables

**How do I qualify?**:
**Communication Skills**:

- You have demonstrated communication, interpersonal and customer service skills to deal effectively with clients both in person and over the phone (e.g. explain procedures and recommend problem resolution) and prepare correspondence and reports
- You are able to gather information from clients, and maintain confidentiality, tact and diplomacy when working with members of the public

**Knowledge**:

- You have knowledge of procedures, guidelines, processes and practices related to financial administration (e.g. invoice payment, budgeting and forecasting, supply and inventory maintenance) and general office administration including electronic filing systems and records management
- You have an understanding of employment services and related programs and activities

**Other Essential Skills**:

- You have analytical, reasoning and problem-solving skills
- You have extensive planning, organizing and coordinating skills to handle multiple projects as well as perform regular duties
- You are able to work in a team environment

**Additional Information**:
**Address**:

- 1 English Temporary, duration up to 12 months, 119 King St W, Hamilton, West Region, Criminal Record Check

**Compensation Group**:

- Ontario Public Service Employees Union- Understanding the job ad - definitions**Schedule**:
***
- 3.7**Category**:

- Administrative and Support Services**Posted on**:

- Wednesday, November 22, 2023**Note**:
Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.

A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
- T-LB-208076/23