Coordinator, Student Enrolment Services

1 day ago

Surrey, Canada Kwantlen Polytechnic University Full time

**Competition ID**:

- 3843**Internal Closing Date**:

- December 21, 2024**External Closing Date**:

- December 21, 2024**# of Openings**:

- 1- **Salary Information**:

- 13 - BCGEU Pay Grid - $33.88 to $37.81 per hour**Employment Type**:

- Permanent Full Time**Workplace Type**:

- Hybrid**Travel Frequency**:

- Occasional travel between campuses is required.**Employee Group**:

- Support Staff (BC General Employees Union)**Days of Work (BCGEU)**:

- Monday, Tuesday, Wednesday, Thursday, Friday**Hours of Work (BCGEU)**:

- 8:45am-4:15pm**Hours per Week (BCGEU)**:

- 35**Kwantlen Polytechnic University**

KPU offers all learners opportunities to achieve success in a diverse range of programs that blend theory and practice, critical understanding, and social and ethical awareness necessary for good citizenship and rewarding careers. KPU strives to implement initiatives that will attract, support, engage, and retain KPU’s people and create an environment where all employees see themselves as contributing to student learning.

**JOB OVERVIEW: ENROLMENT SERVICES COORDINATOR**

The Coordinator oversees, organizes and implements Student Enrolment Services (SES) in the Office of the Registrar, and coordinates processes that directly influence the impact of student services regarding admission, registration, graduation, and retention of students across all KPU campuses. This position also oversees, coordinates, and trains SES staff.

**EDUCATION AND EXPERIENCE**
- A bachelor’s degree.
- Minimum of five (5) years recent related experience supporting a fast-paced service-oriented environment, preferably within the Office of the Registrar or post-secondary institution, in progressively responsible positions.
- Minimum three (3) years supervisory or leadership experience in a post-secondary institution. Formal supervisory training is an asset.
- Or an equivalent combination of education and experience.
- Formal training and/or extensive acquired knowledge in computing, including high level proficiency using BANNER Student, or a similar student records-based system and Microsoft Office.
- Experience and training resolving escalated and difficult client issues.

**QUALIFICATIONS**
- Demonstrated exceptional customer service skills, including dealing effectively with a diverse range of people and situations.
- Ability to identify, respond to, and handle confidential and/or sensitive issues and/or material with tact, diplomacy, and discretion.
- Experience coordinating, utilizing, and monitoring a telephone/call and queuing system such as Telax and Qless.
- Experience coaching and mentoring staff in a team environment.
- Experience in planning and presenting training activities.
- Experience in developing and administering employee performance standards, and conducting performance assessments.
- Excellent communication skills, both written and verbal, including experience in public speaking.
- Demonstrated analytical skills, including problem-solving and needs analysis.
- Excellent organizational skills, including the ability to multi-task, set priorities and meet strict deadlines.
- Ability to work independently, exercise good judgment and demonstrate initiative.
- Ability to develop flexible approaches toward work procedures and to improvise appropriate alternatives as required.
- Ability to establish and maintain effective working relationships with University administration, faculty, staff, and students.
- Ability to travel between campuses regularly.
- Aptitude for exacting and precise work.
- Knowledge of University programs and courses and demonstrated ability to keep up to date with credit, non
- credit and continuing education University offerings, University and program admissions, transfer credit and registration policies, tuition fees, timetable changes, class cancellations, etc.
- Full command of the English language, both written and oral.
Excellent interpersonal, organizational, planning, and coordination skills, including the ability to set priorities and meet deadlines.
- Experience overseeing, processing, and reconciling financial transactions.

**Please include cover letter.**
- **Salary Information**

Annual salary increases are based on hours worked and anniversary dates

**Why Join KPU?**
- Recognized as one of B.C.'s Top Employers
- KPU is committed to actively fostering an equitable and inclusive working environment
- Hybrid environment, flexible work around core hours
- Defined Benefit Pension Plan - Municipal Pension Plan
- Extended Medical, Dental, Short Term Disability, Long Term Disability, Life Insurance, Optional Life Insurance, Accidental Death and Dismemberment, Emergency Travel Assistance, Employee and Family Assistance Program, Teledoc
- Maternity and parental leave top-up
- Generous vacation package
- Campus work environment, outdoor sitting areas and nearby walking trails
- Campus athletic and fitness centers with a variety of instructor-led classes
- Tuition waiver program - eligible

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