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Manager, Business Operations
4 months ago
**Job Type**:
Employee
**Duration in Months** **(for fixed-term jobs):
N/A
**Job Family**:
Business Operations
**# of Open Positions**:
1
**Faculty/Service - Department**:
Registrar, Operations
**Campus**:
Main Campus
**Union Affiliation**:
N/A
**Date Posted**:
June 06, 2024
**Closing Date**:
June 24, 2024
**Note**: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above
**Hours per week**:
35
**Salary Grade**:
Non-Union Grade NM1
**Salary Range**:
$98,138.00 - $121,799.00
About Student Affairs:
There’s nothing more rewarding than helping future generations reach their full potential at a world-class university. With our wide variety of career opportunities and professional development pathways, we’re sure that you’ll enjoy the experience as much as our students do.
**Position purpose**:
Provide strategic and operational leadership in the planning, development, organization, control, analysis of quantitative data and delivery of services, and share this expertise with the university community.
Act as a consultant to the university community.
To develop a work environment based on continuous information exchange, outstanding bilingual customer service and innovative work methods through the introduction of technology to better meet the needs of the general population and, more specifically, the student clientele.
**In this role, your responsibilities will include**:
- Implement a work plan and mechanisms for monitoring and managing priorities for all operations in order to process service requests from the university community efficiently and fairly.
- Ensure sound and optimal operational management of departmental resources by adopting a business vision and thus increasing return on investment.
- Manage all department activities, including the allocation of human and material resources, the distribution of work, the implementation of work methods, and the management of website content in order to offer a high-quality support service.
- Ensure the implementation of high quality standards, fair policies and clear regulations for all sector activities. The incumbent ensures a year-round process is in place and makes changes as required to maintain data integrity.
- Implement an effective and efficient communication model to address departmental and faculty concerns and ensure high quality service.
- Maintain a constant and regular relationship with other departments and faculties to develop modes of communication, promote the exchange of information, and develop a customer service philosophy in order to obtain the cooperation of all sectors of the University in providing quality customer service.
- Ensure that rigorous quality control mechanisms are in place to guarantee consistency, fairness and efficiency throughout operational processes.
- Develop statistical and qualitative data collection and planning tools, design and administer surveys, all with a view to improving business processes and optimizing resources.
- Ensure compliance with University regulations and directives by evaluating Service Center employee training programs, listening to staff to assess their knowledge, and setting up training and information sessions to correct certain points.
- Recruit, select, train and evaluate employees on their performance and on the quality of information conveyed to customers. Resolve conflicts among staff and with customers referred by staff. Establish guidelines for the approval of staff leave in order to serve customers properly.
**What you will bring**:
- Theoretical and practical knowledge of financial management and administration, normally acquired through a university bachelor's degree in administration (or related program).
- A minimum of 5 to 7 years' experience involving progressively increasing responsibilities in a complex, decentralized organization with multiple stakeholders.
- Minimum 5 years' experience in human, material or financial resources management.
- A minimum of 3 years' experience working closely with university faculties and departments.
- Experience in managing large-scale projects of systemic scope, with different components (e.g. a major technological component; a significant human resources component; implementation of a new institutional regulation and/or policy; etc.).
- At least 3 years' experience in implementing effective change management strategies to support the achievement of institutional objectives in a changing environment. Ability to develop and implement concrete action plans to ensure change.
- Experience and ability to contribute to the development of partnerships with faculties and departments.
- Ability to influence partners and employees and communicate initiatives and vision.
- Ability to mediate and resolve conflicts in order to deal with difficult customers.
- Demonstrated ability to analyze documents and interpret their meaning, both qualitatively and quantitatively, with a view to implementing o
