Clerk Typist Iii

2 months ago

Vancouver, Canada Vancouver Police Department Full time

**Vancouver Police Department**
**Clerk Typist III**:
**SECTION**:
Public Service Unit Casual Pool

**STATUS**:
Casual / Auxiliary

**HOURS OF WORK**:
10-hour shifts - 7:00 a.m. to 6:00 p.m.

**SALARY**:
Pay Grade 15 - $29.20 - $34.30 per hour

**LOCATION**:
2120 Cambie Street 3585 Graveley Street

Responsible for providing customer service for all front counter services, including access, security, processing found property, police information checks (PIC), minor crime report-taking, and fingerprinting services.

**ESSENTIAL DUTIES**
- Provides general information and/or referrals to the public and outside agencies
- Manages customer inquiries and determines the type of police service required
- Receives, logs, and distributes courier and other property dropped off to the counter
- Returns driver licences to owners who have received driving suspensions
- Monitors security of building: signs visitors in and out and issues building tags/ ICT 2FA cards
- Takes minor crime reports, including found and lost property
- Processes, tags and returns found property
- Rolls accurate ink and electronic fingerprint impressions
- Conducts queries through various police databases
- Ensures compliance with Payment Card Industry (PCI) standards
- Mentors and trains staff for triage role
- Participates in the annual mandatory high-stress debrief program
- Other related duties and responsibilities as assigned

**KNOWLEDGE, SKILLS, AND ABILITIES**
**Required**:

- Working knowledge of PRIME/Versadex
- Working knowledge of Excel, Word, Outlook
- Ability to handle cash
- Ability to provide excellent customer service
- Ability to deal tactfully with the general public
- Experience working with computer peripherals (CD/DVD burner, scanner, printer)
- Ability to maintain effective working relationships in a team environment
- Ability to work independently
- Ability to manage time effectively
- Ability to multi-task
- Good organizational skills

**Preferred**:

- Working knowledge of JUSTIN, IntelliScreen
- Knowledge of the VPD organizational structure
- Working knowledge of the rules, regulations, policies, and procedures that govern the activities of the unit

**EXPERIENCE**
**Required**:

- Experience with operating a cash register, debit/credit machine, and handling cash
- Previous customer service experience

**Preferred**:

- Minimum two years of administrative experience
- Minimum one year working in a police environment

**EDUCATION**
**Required**:

- Grade 12

**Preferred**:

- Training or experience in a similar field or related to the tasks performed

**AVAILABILITY**
- Available for a minimum of 25 hours Monday through Friday
- Flexibility to work a variety of shifts, including weekends and statutory holidays
- Available to attend training during regular working hours

**OTHER REQUIREMENTS**
- Valid BC driver’s licence
- All employees must maintain their enhanced security clearance while employed with the Vancouver Police Department, which will be renewed every five years or as required

**SELECTION PROCESS**

**_NOTE: This position falls under the jurisdiction of Teamsters Local 31._**

**_THE VANCOUVER POLICE DEPARTMENT IS AN EQUAL OPPORTUNITY EMPLOYER_**

Education : Other trades certificate or diploma
Experience : Experience an asset

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