Manager, Customer Operations

23 hours ago

Vancouver, Canada Coca-Cola Canada Bottling Limited Full time

Facility Location
- Richmond

Posting Locations - Vancouver; Calgary; Edmonton; Halifax; Kelowna; Montreal; Toronto; Winnipeg

Department - Cold Drink Equipment Customer Operations

Job Function - Customer Care and Inside Sales

Employee Type - Regular Employee FT Salaried

Salary - $103,500-$109,000

**About This Opportunity**:
The Manager, Cold Drink Equipment Customer Operations has the unique opportunity to develop short

**Responsibilities**:

- Oversee and manage multiple projects of moderate to high complexity for many of our largest FSOP customers including new store openings, equipment installs and innovation implementation.
- Work closely with project leads, customer operations and analyst to deliver successful implementation and completion of customer initiatives as well as day to day operational needs
- Head multiple routines and meetings, with both customer and internal stakeholders keeping them on track to ensure success
- Act as a voice of the Customer Operations Team when interacting with other reporting functions, including the operational field.
- Manipulate large amounts of data, making informed judgements
- Ensure all reports, tools and routines are not only standardized but adaptable for future growth
- Monitor progress towards achieving team’s objectives
- Account for your team’s activities to Senior Manager of Equipment Operations

**Qualifications**:

- Bachelor's Degree in Business or Engineering
- Minimum work experience: 3+ years of experience in project management, operations and/or consulting, preferably in the consumer-packaged goods industry (including 1-2 years as a contributor)
- Experience in managing and supporting a team of direct & indirect reports
- Demonstrated ability to develop business cases, project schedules and forecasts
- Quantitative & analytical experience - strong understanding of Coca-Cola Canada Bottling Limited systems including Margin Minder, SAP HANA, Microsoft Power BI is an asset
- Proven effective written, oral and financial storytelling skills
- Direct customer experience managing deliverables and expectations
- Project Management certification (PMP) is an asset

To learn about the competencies required for the role, click here

**About Us: Proudly Canadian and Independently Owned, We are Coke Canada**

**Important**

All offers of employment at Coca-Cola Canada Bottling Limited (“Coke Canada Bottling”) are conditional upon a successful background clearance obtained through our contracted third-party vendor. The standard clearance requirements depend on the position and may include some or all of the following: criminal clearance, employment verification, education verification and drivers abstract review. Please advise the Talent Acquisition team if you have any questions or concerns in regards to this once you are contacted for further consideration.

CBSAS #LI-KD1

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