Telephone Operator

3 weeks ago


Montréal QC, Canada Marriott International, Inc Full time

**Additional Information** Pay: $27.67 to $30.74/hour, Temporary position
**Job Number** 24180346
**Job Category** Rooms & Guest Services Operations
**Location** Le Centre Sheraton Montreal Hotel, 1201 Boulevard Rene-Levesque West, Montreal, QC, Canada VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management

***

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.



  • Montréal, QC, Canada Desjardins Full time

    The incumbent takes phone calls originating from the AccèsD contact centre, frequently concerning unresolved issues. Process transaction notices and act as the liaison between caisse operations and the AccèsD contact centre. More specifically, you will be required to: - Take transactional, convenience and informational calls originating from the AccèsD...


  • Montréal, QC, Canada Ipsos Zrt. Full time

    **Who We Are**: Ipsos is a global leader in survey-based market research, focused on advertising, marketing, public opinion, loyalty, and media. We provide our researchers with high-quality, efficient, and innovative services which enable them to meet their client’s project needs and to sustain lasting client relationships. **About the Role**: Market...


  • Montréal, Canada Ipsos North America Full time

    **Who We Are**: Ipsos is a global leader in survey-based market research, focused on advertising, marketing, public opinion, loyalty, and media. We provide our researchers with high-quality, efficient, and innovative services which enable them to meet their client’s project needs and to sustain lasting client relationships. **About the Role**: Market...


  • Montréal, Canada Ipsos North America Full time

    **Who We Are**: Ipsos is a global leader in survey-based market research, focused on advertising, marketing, public opinion, loyalty, and media. We provide our researchers with high-quality, efficient, and innovative services which enable them to meet their client’s project needs and to sustain lasting client relationships. **About the Role**: Market...

  • Team Lead

    3 weeks ago


    Montréal, Canada CGI Full time

    CGI - Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management. We are proud of our privileged relationships with clients, and their satisfaction rate is very high. Every day, our members help thousands of customers pay their employees in different industries. In this role, you will contribute...


  • Montréal, Canada Ipsos North America Full time

    **Qui nous sommes**: Ipsos est un leader mondial des études de marché par sondage, axées sur la publicité, le marketing, l'opinion publique, la fidélité et les médias. Nous fournissons à nos chercheurs des services de qualité, efficaces et innovants qui leur permettent de répondre aux besoins des projets de leurs clients et de pérenniser les...


  • Montréal, Canada Laboratoire Pierre Marchildon Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: Experience an asset - or equivalent experience **Tasks**: - Greet people and direct them to contacts or service areas - Provide basic information to clients and the public - Obtain and process information required to provide...


  • montréal (pointe-claire), Canada Ville de Pointe-Claire Full time

    Department mission Contribute to citizens’ quality of life by enforcing Pointe-Claire by-laws and protecting Pointe-Claire territory with integrity and vigilance. Responsibilities and goals associated with the position Reporting to the Senior Dispatcher, the Telecommunications Operator at Inspection Public Security enforces telecommunications standards...


  • montréal (pointe-claire), Canada Ville de Pointe-Claire Full time

    Department mission Contribute to citizens’ quality of life by enforcing Pointe-Claire by-laws and protecting Pointe-Claire territory with integrity and vigilance. Responsibilities and goals associated with the position Reporting to the Senior Dispatcher, the Telecommunications Operator at Inspection Public Security enforces telecommunications standards...


  • Montréal, QC, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Montréal, QC, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Montréal, QC, Canada TEN - Transportation Equipment Network Full time

    Transportation Equipment Network (TEN) is proud to be the North American leader in transportation equipment and solutions. We're full-service and fully loaded with an industry-leading diverse fleet of over 80,000 trailers and a support network of 240 service bays, 118 mobile service trucks, and 430+ skilled mechanics. Equipped with decades of knowledge and...

  • Reception Clerk

    3 weeks ago


    Montréal, QC, Canada Nouvelle Génération pour l'Entrepreneuriat et le Développement Durable Full time

    Education: College/CEGEP - Experience: Experience an asset **Tasks**: - Greet people and direct them to contacts or service areas - Provide basic information to clients and the public - Obtain and process information required to provide customer service - Operate switchboard or telephone system - Order office supplies - Record and relay information -...

  • Operations Manager

    3 weeks ago


    Montréal, Canada Jarzem Holdings Inc. Full time

    **Overview** **Duties** - day-to-day management of tenant relationship, including but not limited to answering tenant correspondences and telephone calls, addressing tenant complaints, validating monthly rent, acting as a liaison between the Companies and the tenants residing in the units; - overseeing renovations related to the property, including but not...


  • montréal (pointe-claire), Canada Ville de Pointe-Claire Full time

    Department mission Contribute to citizens’ quality of life by enforcing Pointe-Claire by-laws and protecting Pointe-Claire territory with integrity and vigilance. Responsibilities and goals associated with the position Reporting to the Senior Dispatcher, the Telecommunications Operator at Inspection Public Security enforces telecommunications standards...


  • Montréal, QC, Canada Canada Post - Postes Canada Full time

    Job Requisition Id: 184460 Business Function: Operations Support Primary City: Montreal Other Location(s): Province: Quebec Employment Type: Temporary - New Employment Status: Term Language Requirement: English or French Essential (Either/OR) Employee Class and Level: UPCEA01 Number of Vacancies: 7 Recruiter’s name: ANNAIKA JONASSAINT Telephone: Position...


  • Montréal, QC, Canada Canada Post - Postes Canada Full time

    Job Requisition Id: 185333 Business Function: Operations Support Primary City: Montreal Other Location(s): Province: Quebec Employment Type: Temporary - New Employment Status: Term Language Requirement: English or French Essential (Either/OR) Employee Class and Level: UPCEA01 Number of Vacancies: 16 Recruiter’s name: ANNAIKA JONASSAINT Telephone: Position...


  • Montréal, QC, Canada Canada Post - Postes Canada Full time

    Job Requisition Id: 185112 Business Function: Operations Support Primary City: Montreal Other Location(s): Province: Quebec Employment Type: Temporary - New Employment Status: Term Language Requirement: English or French Essential (Either/OR) Employee Class and Level: UPCEA01 Number of Vacancies: 27 Recruiter’s name: ANNAIKA JONASSAINT Telephone: Position...


  • Montréal, QC, Canada Fed IT Full time

    Are you looking for a new professional challenge? N1-2 technical support no longer holds any secrets for you? Do you want to join a company that combines high standards, performance and kindness? Then take 5 minutes to read this ad, your future may be at the bottom of this offer! First of all, let me introduce myself, I am Earvin from the Fed IT...


  • Montréal, Canada Marriott International, Inc Full time

    **Additional Information** Maternity Leave Replacement **Job Number** 24075810 **Job Category** Administrative **Location** Delta Hotels Montreal, 475 President-Kennedy Avenue, Montreal, QC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Enter and retrieve information...