Branch Manager

6 months ago

Ottawa, Canada Euro Tile & Stone Full time

**Ottawa Branch Manager**

**Reports To**

**COO**

**_____________________________________________**

Euro Tile & Stone provides carefully curated collections of porcelain tile, marble and countertops sourced all over the world coupled with exceptional service, expertise and supply chain to deliver an excellent client experience. We help to transform our client’s space to create the atmosphere, the vibe, the feeling they’re looking for.

For over 35 years, we have been serving homeowners, designers, architects, builders, retailers, contractors and renovators. You will have the opportunity to touch every aspect of the business and truly influence yours and the company’s success.

**About the Position - Ottawa Branch Manager**

The Ottawa Branch Manager will primarily be responsible for running and overseeing the Ottawa Branch. The role requires leading a team geared towards serving clientele, through both the store front and warehouse, and ensuring adequate stock levels are maintained. This will include balancing serving walk in clients when needed, supporting the rest of the team to achieve success, working closely with colleagues in other locations and continuously centring the client to ensure the highest level of service and accountability is achieved.

**What** **You’ll Be Doing**
- Responsible for overall sales, operations, inventory, staff, facility and ultimately the performance and success of the branch including meeting budgetary requirements
- Manage resources and staff, develop and attain sales goals, deliver customer service, and grow the location's revenues.
- Manage personnel including hiring, training, development, performance evaluation, discipline, health and safety, and termination
- Oversee and ensure maintenance on equipment particularly warehouse and facility equipment
- Ensure stock levels are adequate and maintained
- Drive continuous improvement to increase customer satisfaction and operational activities
- Have great understanding of vast product types and collections including continually familiarizing yourself with new products in order to relay information to clients
- Provide exceptional service, consultation and client experience to anyone who enters our store
- Build professional, long term relationships, especially with trade clients, in order to close repeat sales based on trust and service
- Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
- Collaborate with and lead Showroom Sales Associates and work harmoniously with other business units including Account Managers, Logistics, Warehouse Manager, etc.
- Ensure project requirements are met, including timelines, inventory levels, processing orders/payment and communicating with all parties involved

**What You Bring to the Role**
- Post-secondary education in business, financial, marketing, or sales.
- Five to ten (5-10) years of customer service experience
- Five to ten (5-10) years in a leadership role
- Ability to lead a team to success and inspire great customer service and attention to detail
- Work as a direct communicator giving employee direction and feedback
- Demonstrate strong leadership qualities, coaching and communication skills
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
- Ability to quickly pick up new product and service knowledge, and communicate that knowledge effectively to customers and associates
- Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Demonstrated time management skills and attention to detail
- Ability to work individually as well as part of a team
- An understanding that the client is central to everything we do
- Mature, positive, friendly, courteous attitude
- Proactive problem solver. That also means identifying potential problems and taking care of them before they might escalate
- Able to use technology (ERP, Microsoft Office). We’ll train you on our systems in your first week.

**Why Join**

At Euro Tile and Stone our four guiding principles are to treat clients like family, only sell high quality products we believe in, invest to have plenty on hand inventory, and hire people who share our passion and values. We are dedicated to continuing to offer outstanding service and care to each and every one of our clients. With over 35 years in business, we have an unwavering focus on building relationships and our clients appreciate that.
- You’ll be the senior leader focused on building the branch and the market as a whole
- You will get to hire, train and build your team to ensure their success
- You’ll get to shape the long term growth and strategy of the Ottawa Branch
- We have a strong commitment to our employees just as we do our clients because we recognize that our people are fundamental to the success and growth of our business
- You’ll get the freedom to express your tale

  • Branch Manager

    5 months ago

    Ottawa, Canada Daikin Comfort Technologies Full time

    Overview: **Branch Manager** **The Opportunity** **Why work with us?** **>** Training programs are available to help guide team members and develop new skills **>** Growth Opportunities - there are immense opportunities to grow your career **>** You will be part of a Global Company - our family brands are backed by Daikin Industries,...

  • Branch Manager

    5 months ago

    Ottawa, Canada Royal LePage Team Realty Full time

    An immediate opportunity exists for a Branch Manager, to join our Management Team. Our extraordinary training, culture, support, and dynamic office environment elevates real estate careers to a truly exceptional experience. **SCOPE** The role includes all facets of day-to-day leadership, management, and operations of a full-service residential real...

  • Branch Manager

    6 months ago

    Ottawa, Canada Alterna Full time

    **Scope of Position** Reporting to the Vice President, Member Experience, the Branch Manager provides overall leadership in the achievement of team sales objectives and related activities to achieve a high standard of operational effectiveness, superior member/client experiences and optimal sales performance (including new business acquisition and...

  • Branch Manager

    2 months ago

    Ottawa, Canada ComNet Networks and Security Inc. Full time

    We are looking for an experienced **Branch Manager** to oversee our business operations in the National Capital Region (NCR). The Branch Manager will be responsible for leading and managing daily operations to achieve business goals and maximize profitability. The Branch Manager is responsible to the President for the management of regional contracts for...

  • Branch Manager

    5 months ago

    Ottawa, Canada Arbor Memorial Inc Full time

    How often do you have the opportunity to learn about the milestones that make up another person’s life? Imagine a career where you can really get to know people, hear about their families, where they came from, and the stories behind their plans for the future. Taking care of the details on behalf of others during a significant milestone is important and...

  • Branch Manager

    6 months ago

    Ottawa, Canada Westburne Full time

    Westburne is much more than electrical products. We are Canada’s market leader in energy solutions, renewables, lighting, wire & cable, automation and connected network solutions. We have access to the best partners in the industry and we go above and beyond to help our customers and partners grow. To learn more about Westburne, please visit us at...

  • Branch Manager

    4 weeks ago

    Ottawa, Ontario, Canada United Rentals Full time

    Unlock your potential with United RentalsAs a Branch Manager, you will have the opportunity to lead a team of sales and service professionals in delivering exceptional customer experiences and driving business growth. Your expertise in branch operations, sales efforts, and personnel management will be essential in ensuring the success of our team.Key...

  • Branch Manager

    4 weeks ago

    Ottawa, Ontario, Canada United Rentals Full time

    Unlock your potential with United RentalsAs a Branch Manager, you will have the opportunity to lead a high-performing team in a dynamic and fast-paced environment. You will be responsible for managing overall branch operations, ensuring safety, productivity, customer service, and profitability.Key Responsibilities:Manage branch operations to achieve business...

  • Branch Manager

    4 weeks ago

    Ottawa, Ontario, Canada Noble Corporation Full time

    Job OverviewNoble Corporation is seeking a highly skilled and experienced Branch Manager to lead our Kanata HVAC Branch. As a key member of our leadership team, you will be responsible for driving business growth, improving customer satisfaction, and developing a high-performing team.Key ResponsibilitiesLead and inspire a team of sales representatives to...

  • Branch Manager

    4 weeks ago

    Ottawa, Ontario, Canada United Rentals Full time

    Unlock your potential with United RentalsAs a Branch Manager, you will have the opportunity to lead a team of sales and service professionals, ensuring excellent customer service and driving business growth. You will be responsible for managing overall branch operations, including safety, productivity, and profitability.Key Responsibilities:Manage branch...

  • Branch Manager

    4 weeks ago

    Ottawa, Ontario, Canada Noble Corporation Full time

    Job OverviewNoble Corporation is seeking a highly skilled and experienced Branch Manager to lead our Kanata HVAC branch. As a key member of our team, you will be responsible for driving business growth, improving customer satisfaction, and ensuring operational excellence.Key ResponsibilitiesLead and inspire a high-performing team to deliver exceptional...

  • Branch Manager

    5 months ago

    Ottawa, Canada BMO Financial Group Full time

    5673 Hazeldean Road Ottawa Ontario,K2S 0P6 Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies...

  • Branch Manager

    6 months ago

    Ottawa, Canada Parts for Trucks Full time

    **Parts for Trucks** has been an industry leader providing parts and service to the heavy-duty trucking industry for over 100 years. With operations coast to coast, Parts for Trucks offers a complete range of products and services for all makes of trucks and trailers. We are currently seeking an experienced individual to join a respected team as **Branch...

  • Branch Manager Advice

    6 months ago

    Ottawa, Canada Scotiabank Full time

    Requisition ID: 189022 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Branch Manager, you will assume responsibility for the overall success of the branch by working to meet financial objectives related to the profitable growth and retention of the branch’s personal and...

  • Irrigation Branch Manager

    4 weeks ago

    Ottawa, Ontario, Canada SiteOne Landscape Supply Full time

    Position Overview Our Irrigation Branch Managers are the experts in their field, working closely with customers to deliver exceptional results. Key Responsibilities: • Assist the Branch Manager in sales and operations planning, statistical demand forecasting, and supply and demand planning integration. • Foster a safe working environment by...

  • Assistant Branch Manager

    5 months ago

    Ottawa, Canada AIM Kenny U-Pull Full time

    **Company Description** Kenny U-Pull** takes pride in giving used vehicles a second life. Our **26 auto recycling yards** across Eastern Canada are backed by 400+ employees, all passionate about the revalorization of used cars and the desire for a greener environment for future generations. Since 2008, we have recycled over 1 million vehicles and...

  • Assistant Branch Manager

    4 weeks ago

    Ottawa, Ontario, Canada American Iron & Metal Full time

    About UsKenny U-Pull is a subsidiary of American Iron & Metal (AIM), a global leader in the metal recycling industry. We take pride in giving used vehicles a second life, with 25 auto recycling yards across Canada and over 400 employees.Job SummaryWe are seeking an experienced Assistant Branch Manager to join our team. As a key member of our management team,...

  • Branch Manager

    4 weeks ago

    Ottawa, Ontario, Canada Noble Corporation Full time

    Job SummaryNoble Corporation is seeking a highly skilled and experienced Branch Manager to lead our team and drive business growth. As a key member of our leadership team, you will be responsible for managing a team of sales representatives, developing and implementing sales strategies, and ensuring the overall success of our branch.Key Responsibilities:Lead...

  • Branch Manager

    3 weeks ago

    Ottawa, Canada Messer Canada Inc Full time

    **About Messer** Messer is the largest privately held industrial gas business in the world, and a leading industrial and medical gas company in North and South America. We offer over 125 years of expertise in industrial, medical, specialty and electronic gases. Messer delivers quality gases, related services and technology via an extensive production and...

  • Assistant Branch Manager

    4 months ago

    Ottawa, Canada American Iron & Metal Full time

    Company Description At  Kenny U-Pull , we take pride in giving used vehicles a second life. Our 25 auto recycling yards across Quebec, Ontario, New Brunswick, and Nova Scotia are backed by 400+ employees who are passionate about reinventing the market for used cars and helping to create a greener environment for generations to come. Since 2008, we...