Patient Intake Representative

2 months ago

Toronto, Canada North York General Hospital Full time

**Company Bio**

IMAGINE a hospital where everyone is committed to excellence. We did. We are. From boardroom to bedside, we go above and beyond to offer the best and safest patient care. At North York General Hospital (NYGH), we put our patients first in everything we do. We are achieving a new standard of excellence in integrated patient-centered care and as one of Canada's leading community academic hospitals, we are building on our academic foundation through enhanced education, research and innovation. North York General Hospital is part of North York Toronto Health Partners, a collaborative partnership with patients, primary care, and community partners, a first
- generation Ontario Health Team, driving the development of a locally integrated health system to serve the community. As part of our dynamic team, you too can stand out and be amazing At North York General, our team is making a world of difference.

**Position Summary**

**Patient Intake Representative, Admitting & Pt Reg.**
Your goal in this position is to perform all clerical activities required for the Registration, Booking and Check-In patients a confidential, sensitive and professional manner. You have effective written and spoken communication skills, use your critical thinking and problem solving skills, and embrace the challenge of prioritizing work demands in a fast paced and stressful environment. You’re able to work independently and as a team and embrace the challenge of prioritizing work demands in a fast paced and stressful environment. This position supports the hospital’s academic mandate by advancing care through teaching and learning and/or transforming care through research and innovation. This position contributes to the shared responsibility of ensuring health and safety policies are followed to provide for a healthy environment for patients, staff, physicians, volunteers and families.

**On a practical level, you will**
- Register patients in order to collect and document information required for use throughout the Hospital
- Chart retrieval and processing for discharged patients
- Ongoing updating of patient demographics as required
- Collection of payment for appliances and non-insured services
- Pre-registration and verification of patient data
- Triage telephone calls and inquiries and process them in an appropriate and timely manner
- Identify, highlight and prioritize surgical cases including booking of new cases
- Direct patients to waiting room area
- Notify team attendant of charts ready
- Assume responsibility for identification and advancement of issues and concerns with the Manager or Coordinator in a time sensitive manner
- Retrieve, compile and disseminate material/documents related to Program requirements
- Manage confidential information in a sensitive and professional manner
- Liaise with physician offices for weekly signoff and OR packages.
- Triage management of urgent surgical cases with the Clinical Coordinator/ resource nurse
- Have working knowledge and experience with Cerner registration, Cerner scheduling, SBR, SurgiNet and Microsoft Word
- Unit supplies, services and repair needs communicated to Coordinator
- Communicate with staff, patients, families, internal and external parties
- Have accurate data entry and typing skills (minimum 40 w.p.m.)
- Have working knowledge and experience with Cerner registration, Cerner scheduling, Microsoft Word, and SurgiNet
- Have Medical terminology knowledge required
- Support and adhere to Hospital policies and procedures
- Perform other duties as required

**Qualifications**
- OSSD or equivalent
- Working knowledge and experience with Cerner registration and Cerner scheduling
- Experience with SBR and SurgiNet preferred
- Proficiency in Microsoft Office including; Word, Excel and PowerPoint
- Minimum of one year experience in an office environment is an asset
- Completion of the Medical Assistant/Medical Terminology course
- Knowledge of WTIS and Cancer Care Ontario preferred.
- Previous experience as a unit secretary in the perioperative areas an asset
- Bilingualism in French/English an asset
- ** What We Offer**

**Working at NYGH** means working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada’s leading hospitals. This is a Part Time Temporary position with 4, 6, and 8 hour shifts, Day Shifts in the Patient Registration Department on all sites.We offer a highly competitive total compensation package which includes pay in lieu of benefits, vacation pay and the opportunity to join the Hospital Pension Plan.

**How to Apply**

Think you're the right person for the job? Here's your first chance to show us why:
**Closing Statement**

At North York General, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. North York General is committed to providing acc

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