Store Manager
6 months ago
Store Manager, Winnipeg
Oakberry Acai Bowls & Smoothies | The Post (Operated by Oakberry Vancouver 4 inc.)
Location: Vancouver, BC
Terms: Full-time $19/hr
About Oakberry
About the Role
Oakberry is an exciting healthy fast-food company that is rapidly growing throughout Western Canada. We are looking for someone to lead our Oakberry Acai Bowls & Smoothies | The Post location in Vancouver You will be reporting to the General Manager and oversee store team members. You will assist in maintaining company policies, standards, and the day-to-day operations. This includes serving customers, scheduling shifts, ordering products for the store, and maintaining inventory.
**Responsibilities**:
- Ensure a positive and friendly environment for customers and staff by motivating the team.
- Following procedures and best practices. (Example but not limited to: Checking & logging inventory and equipment temperatures, rotating supplies correctly, adhering to safety and health guidelines.)
- Ensuring the appropriate amount of inventory is ordered, stocked, and received.
- Employee shift scheduling.
- Address any issues or concerns to the Director of Operations.
- Use and train employees how to use Square and mobile ordering apps.
- Monitor delivery times and ensure the team is meeting the 2-minute turnaround time per item.
- Day-to-day operations of the store. (Ex. But not limited to: Greeting and serving customers, preparing and packaging in-store and mobile orders, cleaning customer and employee areas, and keeping the store prepped and stocked in all areas.)
- Make sure team members are up-to-date and knowledgeable with all the Oakberry products offered. (Ex. But not limited to: Knowing nutritional information, prices, and able to make suggestions based on the product to better serve the customer)
- Having an in-depth understanding of the brand and why the customers should be excited about the products we offer.
Qualifications and Requirements
- Has experience leading a team.
- Possess a valid FOODSAFE Level 1 certificate.
- Able to communicate and listen effectively with customers and de-escalate any situations that may arise in a calm and effective way.
- Basic understanding of computers.
- Has worked in other customer service roles in the past.
Preferred Skills
- Detailed and process oriented.
- Familiar with kitchen tools and supplies.
- Knowledge with mobile ordering apps.
Pay: $19.00 per hour
Expected hours: 20 - 40 per week
Supplemental pay types:
- Tips
**Experience**:
- Customer service: 5 years (required)
Work Location: In person
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