Supervisor, Programs and Community Development

6 months ago

Guelph, Canada The City of Guelph Full time

About Our Organization:
When you join the City of Guelph, you join a team of 2000 full and part-time employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment.

As a regional top employer, the City of Guelph values its employees and offers competitive salaries, excellent benefit packages, opportunities for professional development, a healthy work-life balance, and many roles with flexible work options. Our corporate values are integrity, service, inclusion, wellness, and learning. Guelph is consistently ranked as one of the best places in Canada to live, work, and play—all good reasons to consider a career in this beautiful city.

Job Summary:
**Your role**:

- Lead planning and program development of a variety of programs including registered, drop-in and outreach programs for preschool, children, youth, adults, inclusion services and day camp programs; focus on community-wide programming that responds to community needs.
- Lead inclusion, diversity, equity, accessibility, and reconciliation strategies when managing programs and services, in collaboration with local organizations and equity deserving community, to better understand and address barriers to increase participation and opportunities.
- Recruit, train, coach and evaluate staff; provide coaching for improved performance; develop goals and objectives and conducts annual performance appraisals.
- Analyze and assess recreation program requirements by the identification of trends, demographics, and new techniques to determine the needs of the community ensuring that the market is responsive.
- Implement programming that maximizes the use of recreation facilities through cooperative program initiatives, partnership arrangements, community resources and special events; investigate the feasibility and develop new program initiatives.
- Prepare annual work plans, annual business plans, and operating budgets for approval.
- Monitor and evaluate operational budgets and ensure financial accountability for assigned budget.
- Assist with the execution of marketing and sales plans to maximize revenue, usage, and customer service satisfaction; collect and analyze data related to customer feedback and effectiveness of marketing and sales initiatives.
- Work closely with community groups, sport organizations and/or neighbourhoods to identify, develop, implement or facilitate strategic plans by networking between private, public and volunteer sectors to provide alternative program delivery that is self-sufficient or sustainable.
- Respond to emergencies, inquiries and complaints and ensures a positive relationship between the public, outside agencies, and internal staff at all times; support Recreation services on-call leadership.
- Ensure the provision of excellent customer service to all potential and confirmed clients; respond in a timely manner to all inquiries.
- Be responsible for the implementation of various strategies throughout the division and the corporation.
- Be responsible to work and ensure that all staff supervised; work in compliance with the Occupational Health and Safety Act and Regulations, the City of Guelph Policies & Procedures including Occupational Health, Safety and Workplace Violence Policy, as well as established industry guidelines.
- Participate in or lead special projects or duties as required by the department.
- Other related duties as required.

**Qualifications**:

- Supervisory experience in a recreation setting including direct programming with both union and non-union employees with the ability to display a high degree of confidentiality, discretion, tact and diplomacy.
- Experience in the development and delivery of recreational programs for all a variety of target audiences, inclusion, and camps.
- Demonstrated ability to research, develop and recommend policies, procedures, and operations as they may relate to services/programs provided by Recreation Services.
- Experience in creation and management of partnership and sport affiliate agreements.
- Knowledge of municipal policies, procedures, and operations as they may relate to services/programs administered by Recreation Services.
- Experience managing budgets, balancing program revenue over expenses along with reporting on monthly variances.
- Strong organizational skills with the ability to manage a variety of projects.
- Excellent customer service skills with the ability to work on your own, in a team environment and with changing user groups.
- Advanced skills in Microsoft Office (Word, Excel, PowerPoint and Outlook).
- Knowledge of a supervisor’s responsibilities under the Occupational Health and Safety Act and applicable regulations.
- Must obtain and maintain a valid CPR/AED/First Aid certificate.
- A satisfactory police record/vulnerable sector check will be required at the time of job offer.

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