Customer Service Associate
2 months ago
Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada"s most iconic and trusted companies? We're 100 years young and we need you
**Job summary**
The Customer Service Representative works directly with customers and employees, handling inquiries, product returns, exchanges and sales transactions efficiently and professionally.
**Benefits**:
- An amazingly friendly team
- Continued career opportunities
- Profit-sharing (conditions apply)
- Employee discount
- Diverse, inclusive and safe working environment
- Work-life balance
- Flexible work hours
- Ongoing training and learning
- Scholarship opportunities
- Reward and recognition program
- Group benefit plan (conditions apply)
- On-site parking
- Public transportation nearby
- Free coffee
- Working for an employer that"s involved in the community
- Working for a locally owned business
- And much more
**Responsibilities**:
- Greet, assist and thank customers in a friendly manner, over the phone and in person.
- Respond to and handle customer inquiries, requests and concerns over the phone and in person.
- Process returns and exchanges.
- Operate cash register, computer and printer.
- Maintain the customer service area.
- Ensure compliance with Health and Safety regulations.
**Requirements / Skills**
- Customer service experience
- Ability to work shifts (days, evenings, week-ends and holidays)
- Approachable
- Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
- Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, twisting, turning and reaching
- Ability to work in a fast-paced environment
- Attention to detail
- Ability to operate cash register (asset)
High-School or Equivalent
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