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Sales Manager

4 months ago

Orleans, Canada Orleans Toyota Full time

**Key Responsibilities**:

- **Day-to-Day Operations Management**:

- Supervise and manage the daily activities of the sales team.
- Develop and implement sales strategies to meet dealership goals.
- Monitor sales performance metrics and adjust strategies as needed.
- Ensure the showroom is well-organized and presentable at all times.
- **Customer Relationship Management**:

- Ensure all staff are effectively using the CRM software to track customer interactions, leads, and sales activities.
- Train and support sales staff in using CRM tools to maximize efficiency and customer satisfaction.
- Analyze CRM data to identify trends, opportunities, and areas for improvement.
- **Used Vehicle Appraisal**:

- Oversee the appraisal process for used vehicles.
- Ensure accurate and fair valuation of trade-in vehicles.
- Maintain an up-to-date knowledge of market trends and vehicle values.
- Develop and implement strategies to increase the profitability of used vehicle sales.
- **Lead and Inquiry Management**:

- Ensure timely and professional responses to all chat leads, internet leads, phone calls, and customer inquiries in the showroom.
- Monitor and evaluate the quality of customer interactions and follow-ups.
- Develop and enforce standards for communication and lead management.
- Train sales staff on best practices for responding to leads and inquiries.
- **Team Leadership and Development**:

- Lead, motivate, and mentor the sales team to achieve their goals.
- Conduct regular performance reviews and provide constructive feedback.
- Organize training sessions and workshops to enhance the skills of the sales team.
- Foster a positive and collaborative work environment.
- **Reporting and Analysis**:

- Prepare regular reports on sales performance, CRM usage, lead conversion rates, and other key metrics.
- Present findings and recommendations to senior management.
- Use data-driven insights to inform decision-making and strategy adjustments.

**Qualifications**:

- Proven experience as a Sales Manager or similar role in the automotive industry.
- Excellent appraisal skills and knowledge of used vehicle market trends.
- Exceptional communication, leadership, and organizational skills.
- Ability to work in a fast-paced environment and handle multiple priorities.
- Customer-focused mindset with a commitment to delivering high-quality service.
- Proficiency in MS Office and dealership management software.

Come join our team today We are an equal opportunity employer.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Wellness program

Supplemental pay types:

- Bonus pay
- Commission pay

**Experience**:

- automotive sales: 4 years (preferred)
- Sales management: 1 year (preferred)

**Language**:

- French (preferred)

Licence/Certification:

- OMVIC (required)
- Driving Licence (required)

Work Location: In person