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Service Technician

4 months ago

North Battleford, Canada Culligan 525SK Full time

**Benefits**:

- Competitive salary
- Dental insurance
- Employee discounts
- Free uniforms
- Health insurance
- Training & development
- Vision insurance
- Wellness resources

Our Sales department sells our water conditioning systems, and other products to new and existing customers within our district. Our Service Technicians travel daily to install and maintenance this top quality Culligan water treatment equipment. The Service Technicians are responsible for installation and maintenance while working alongside each location’s Branch Supervisor as well as the Sales, Finance, Human Resources, and Operations department Managers as required. Travel within our district is required.

Kaschls’ Culligan Service Technicians work with our Sales and Service Coordinator

to service customers in a timely manner for the highest productivity. Our Service Technicians are the face of the company and must establish and maintain a professional relationship with all parties involved in day to day operations, as well as have excellent customer service.

Service Technicians on our team meet the following qualifications:

- Ability to work with mínimal supervision.
- Works alone and as a team.
- A class 5 or better driver's license.
- A clean driving record (annual abstract required)
- Criminal record check by RCMP.
- Must be able to lift/carry 50+ lbs.
- Must be able to perform frequent bending, twisting, kneeling.
- Reading and writing text.
- Numeracy.
- Oral and written communication.
- Problem solving.
- Follow instructions.
- Pay attention to detail.
- Decision making.
- Critical thinking.
- Job task planning and organizing.
- Performing all assigned duties in a safety conscious and productive manner.
- Follow Company Policies.

Responsibilities may include but are not limited to the following:

- Loading and unloading your vehicle.
- Performing pre-trip vehicle inspections as required.
- Job time management.
- Arranging payments from customers as required.
- Maintain tool kit.
- Vehicle inventory.
- Installations.
- Filter changes.
- Establishing and maintaining positive working relationships with customers.
- Vehicle cleanliness inside and out as per Company Policy.
- Preventative vehicle maintenance.
- Building equipment based on specs provided.
- Servicing, maintaining both Culligan and non-Culligan equipment.
- Relaying information to customers regarding service to be done and service completed.
- Billing customers based on pricing outlined by head office.
- Keeping service area clean and tidy.
- Relaying required inventory to Sales and Service Coordinator for ordering.
- Maintaining retail units, returned, refurbished units.
- Ability to diagnose over the phone and on site service issues.
- Communicating daily with Sales and Service Coordinator services to be done and completed.
- Relaying any information daily to Sales and Service Coordinator regarding call backs and unfinished work.
- Perform services/installations based on schedule outlined by the Sales and Service Coordinator.
- Ability to perform/ read water test to recommend equipment services needed.
- Ability to install equipment based on notes, pictures, specs provided, be able to be communicated with sales regarding installation questions.

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned.
- Steel toed boots are required.
- Uniform is provided.
- Safety tickets provided.

Full benefits are available after 3 months.

**Benefits**:

- A boot allowance is available every 2 years.
- Access to company vehicle within company hours.
- Dental care
- Access to company phone
- Disability insurance
- Extended health care
- Store discount

Competitive pay is determined by experience and performance.