Product Support Sales Representative

3 months ago


Saskatoon, Canada SMS Equipment Inc. Full time

The salary for this position is **$48,000 plus commission.**

**Responsibilities include but are not limited to**:

- Represent the Company as being a hands-on person as it relates to parts and service handled by the Company.
- Provide customer support through OEM and third party parts and service solutions.
- Provide detailed equipment repair proposals to meet customer’s specific requirements.
- Assist in evaluating used equipment to help evaluate customer needs.
- Assists other organization functions (engineering, manufacturing, quality control) to identify user and / or design problems.
- Report regularly and make recommendations as to how to improve products in order to see continued product improvements.
- Develop and present parts and service quotations to customers.
- Establish and maintain strong, professional relationships with customers and manufacturers.
- Assist in getting new customers set up with KomTrax and VHMS.
- Sell parts to equipment owners, contractors and fleet operators.
- Provide service and solutions regarding OE parts issues.
- Solve technical problems and generates customer solutions as a value-added supplier.
- Coordinate all service, warranty, billing, and equipment issues to the appropriate SMS manager. Main point of contact in resolving such issues.
- Travel throughout assigned territory to support customers needs and provide after sales support.

**Qualifications**:

- Proficient with Microsoft Excel and Word and have experience navigating CRM systems.
- Must be self-motivated and proactive in keeping abreast of cutting edge technology and best practise pertaining to the Company’s products and services; enhancing expertise, performance and bottom line productivity.
- Proficient communication skills in dealing with customers and O.E.M.s.
- Ability to travel as needed to meet business requirements and customer expectations.
- Own and maintain a suitable personal vehicle that can be used for sales calls and other business travel and ability to drive company vehicles for extended periods of time.
- Possess and maintain a Valid Class 5 drivers license in a Canadian jurisdiction.

As part of our recruitment process you may be required to complete the following:

- Drug and Alcohol Check
- Reference Check
- Drivers Abstract

**_ We thank all applicants for their interest, however only those selected for interview will be contacted._**

SMS Equipment offers rewarding **careers** in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include**:competitive wages, comprehensive group benefits plan and RRSP matching.



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