Supervisor, Client Services, Camera

3 months ago

Burnaby, Canada Sunbelt Rentals Full time

**Join Our Team**

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities

**Job Description Summary**

Are you looking for an opportunity to be part of movie production? Sunbelt Rentals Film & TV (previous known as William F White International Inc.), the largest movie equipment rental company, is looking for a Supervisor, Client Services, Camera to join us. With offices across the country, Sunbelt Rentals Film & TV services productions of all sizes from coast to coast and houses an extensive state-of-the-art inventory. Our job is to help bring the magic of storytelling to life, by supporting our clients as their go-to Partners in Production.

The Supervisor, Client Services, Camera oversees the Client Services (CSR) in camera and fosters a positive & collaborative team, works closely and cohesively with internal office and operations to best serve on-site clientele.

**Responsibilities**:

- Supervise the day-to-day activities of the Client Services Department, Camera Vancouver, advising on appropriate procedures and raising issues to Operations Manager, Camera.
- Coordinate daily priorities and procedures with the Operations Manager, Camera.
- Assist in training of new and existing CSRs, as well as feedback for CSR performance reviews.
- Collection of all job-related information, including job name, production type, job dates and job contact information.
- Provide day-to-day support to colleagues and productions in the regional offices.
- Procure and process any required subrentals ensuring accurate pricing, PO creation, and communication with clients, vendors, and shipping teams.
- Communicate any equipment request changes with production staff promptly. Liaise with the prep floor and technical team during camera preps.
- Aid in the appropriate billing of orders (rentals and missing & damage) by ensuring their accuracy and correct billing information is on hand.
- Field any customer concerns or complaints and ensure all concerns or complaints are addressed promptly.

**Qualifications**:

- Minimum 3 years’ experience working in a motion picture industry rental house in a Camera CSR or administrative role, using a rental software program.
- Working knowledge of production workflow and processes.
- Working knowledge of motion picture camera equipment, specifically ARRI and Sony technology, would be considered an asset.
- Post-secondary education in a motion picture industry-related program is considered an asset.
- Proficiency in Microsoft Office Suite (i.e., Excel, Word, etc.).
- Previous experience in Project Management
- Proven experience in maintaining and enhancing Customer Experience and/or Customer Service
- Must be willing to work flexible hours.
- Must have excellent interpersonal, verbal, and written communication skills.

**We Support our Team before anything else - Join us, you will be able to**
- Enjoy competitive wages and a comprehensive benefits program
- Prescription, paid sick day & vacation, vision coverage, short
- & long-term disability coverage
- Group RRSP plan, company-wide profit-sharing program
- Tuition & Fitness reimbursement; Boots Allowance program
- Develop new skills for a career track in equipment rental industry
- We promote from within; you can explore your career to level up and get prepared for various roles
- Work with incredible team of people in a safety-driven culture
- Social committee with various events; We act with integrity and follow through on our commitments with high level of engagement
- We strive to build safe, healthy, inclusive, and sustainable communities

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodation may be made to comply with applicable laws.

Sunbelt Rentals Film & TV requires applicants to undergo a background verification process prior to commencing employment with the company. Employment with Sunbelt Rentals Film & TV is contingent o

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