Home Delivery Team Leader

4 months ago


Etobicoke, Canada IKEA Full time

Why we will love you
- Working in a fun and energetic environment makes you excited; we work efficiently and as a team to deliver a distinctive and delightful customer experience.
- You have a passion fueled with a big ‘can-do’ attitude - you develop and inspire your co-workers and, together with your team, you provide our customers with a fun and hassle-free shopping experience.
- You love challenges and capable to prioritize and organize your work and the work of others in order to make the most efficient use of the time available.
- You have at least 3 years of customer service work experience in a fast-paced retail environment or a distribution center (exchange & returns experience is a plus, but not necessary).
- You have a genuine interest and knowledge of home furnishing, can handle long queues, assess customers’ issues and deliver solutions with compassion and understanding.
- Leading by example is important to you.

**Your responsibilities**
- Lead a team that has the motivation, knowledge, and confidence to provide our customers with a quality shopping experience.
- Ensure that we listen to our customers, use our knowledge of our product range to offer them informed solutions and analyze their feedback to identify the root causes of issues that may negatively impact the services we offer.
- Develop, communicate and implement result-oriented department where the IKEA Culture is a strong and living reality.
- Stay up to date with IKEA product knowledge, our in-store and online specials, any updates on returns and exchange policies or customer relations action plans.
- Support the team members in serving customers during high peak periods and ensuring that they leave with a positive experience.
- Plan staffing according to the customer flow and ensure there is the right number of co-workers in the right place at the right time to run the returns and exchange area successfully.

We are the ones meeting our customers - in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept - a concept that helps millions of customers create a better everyday life

JUST SO YOU KNOW

In the IKEA world, this position is officially referred to as: Exchange & Returns Team Leader.

Please note: This position requires the submission of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.


  • Logistics Team Leader

    1 month ago


    Etobicoke, Ontario, Canada Brockport Home Systems Ltd. (H+me Technology) Full time

    Position OverviewBrockport Home Systems Ltd. is a pioneering organization in the construction sector, committed to enhancing the design, production, and delivery of essential components for residential buildings.Role ResponsibilitiesOversee shipping and receiving operations to ensure efficiency and accuracy.Manage inventory control and maintain optimal stock...

  • Team Leader

    4 months ago


    Etobicoke, Canada RecordXpress Full time

    **TEAM LEADER** **We offer **a diverse and positive work environment that allows you to enhance your skills and provides opportunities in a rapidly growing organization. You'll also get to enjoy the following perks: - Competitive wages and benefits packages - Flexible work schedules - An excellent company culture with access to educational grants, team...


  • Etobicoke, Canada IKEA Full time

    Why we will love you - You have at least 6 months of customer service work experience in retail, distribution, or similar environment - Your coordination skills are top notch - you can brush your teeth, iron your clothes, feed the dog, make a cup of coffee, and just get things done in a beautiful, quick, effortless sequence (or something like that!) - You...

  • Team Assistant

    3 months ago


    Etobicoke, Canada Home and Community Care Support Services Full time

    **Job Description**: Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place. As a **Team Assistant**, you will provide support for the assigned team in their...


  • Etobicoke, Canada IKEA Full time

    **Job ID**: 249644 **Date posted**: 04/09/2024 **Who you are** - You have about 1 year’s work experience in a high-volume logistics or retail environment where you dealt with replenishment and receiving (distribution center experience is a strong asset but not necessary) - You have proven leadership experience of at least 1 year where you directly led a...


  • Etobicoke, Canada Wonderbrands Full time

    Job Posting: Ready For a Tasty New Challenge? Reporting to the Sanitation Leader-Supervisor, the Team Leader - Sanitation is responsible for the sanitation and organization of all equipment, machinery and utensils used in the production process as well as the cleanliness of the plant and external premises while providing hands-on leadership. **Shift...


  • Etobicoke, Canada IKEA Full time

    **Job ID**: 258454 **Date posted**: 18/09/2024 **Who you are** - You have at least 3 years of customer service leadership experience in a fast-paced retail environment or a distribution center (exchange & returns experience is a plus, but not necessary). - Working in a fun and energetic environment makes you excited; we work efficiently and as a team to...


  • Etobicoke, Canada Ikea Full time

    Job ID: 249644 Date posted: 04/09/2024 Who you are •You have about 1 year's work experience in a high-volume logistics or retail environment where you dealt with replenishment and receiving (distribution center experience is a strong asset but not necessary)•You have proven leadership experience of at least 1 year where you directly led a team•You are...


  • Etobicoke, Canada IKEA Canada Full time

    Who you are •You have at least 3 years of customer service leadership experience in a fast-paced retail environment or a distribution center (exchange & returns experience is a plus, but not necessary).•Working in a fun and energetic environment makes you excited; we work efficiently and as a team to deliver a distinctive and delightful customer...

  • Team Leader

    4 months ago


    Etobicoke, Canada Wonderbrands Full time

    Job Posting: **Company** Wonderbrands, is a leading Canadian bakery with 140 years of experience in baking packaged breads. We are the makers of Wonder Bread, Country Harvest, D’Italiano, Gadoua, and Casa Mendosa. We have a network of 13 Bakery Manufacturing facilities across Canada. **Our Program** Do you have a passion to innovate and a desire to...

  • Team Leader

    3 months ago


    Etobicoke, Canada Positive Fulfillment Services Ltd. Full time

    **Monday to Friday - 4:30 pm to 12:30 am shift** **Basic Function**: As a Team Leader, you will have the opportunity to lead and develop team members assigned to you. The main focus of the Team Leader is to assist the Production Supervisor in the day to day management of team members, as well as performing basic warehousing duties. You will be responsible...


  • Etobicoke, Canada REMAX Full time

    Are you an accomplished real estate agent with a flair for sales and a small but mighty team behind you? Or perhaps you're a solo success story, closing deals and dreaming of team expansion? The #1 team company wide is looking to bring on a team leader committed to growing their team, or a new team within our systems. **Why Join Us?** **Personalized...

  • Team Leader

    4 months ago


    Etobicoke, Canada Essilor Canada Full time

    **Powering Vision** Essilor is an international company and the leading provider of eyeglass lenses in the world. Our mission is improving lives by improving sight, and we work every day to bring good vision to the 4.5 billion people around the globe in need of visual correction. Our products are worn by one billion people daily in 130 countries. Essilor...

  • Delivery Specialist

    3 months ago


    Etobicoke, Canada Humberview Volkswagen Full time

    Humberview Volkswagen is currently looking for a **Delivery Specialist** to join their team in Etobicoke. - Purchasing a vehicle is an exciting time!_ Our **Delivery Specialists **are responsible for assisting in coordinating the dates and times of all new and pre-owned vehicle deliveries. They will also be responsible for following up with customers...


  • Etobicoke, Ontario, Canada Ikea Full time

    Goods Flow Team Leader Goods Flow Team Leader Join our team at IKEA and become a key player in creating a better everyday life for the many people. About You We're looking for a dynamic and experienced leader to join our team as a Goods Flow Team Leader. If you have a passion for logistics, leadership, and teamwork, we want to hear from you. You...

  • Delivery Specialist

    3 months ago


    Etobicoke, Canada Jaguar Land Rover Metro West Full time

    Reporting to the General Sales Manager, the **Delivery Specialist at Jaguar Land Rover Metro West** is responsible for ensuring that all vehicles scheduled for delivery are processed timely and with precision. This individual is an excellent communicator and collaborator with a strong knowledge in customer satisfaction. The Delivery Coordinator will work...

  • Delivery Specialist

    3 months ago


    Etobicoke, Canada Volvo Metro West Full time

    Reporting to the General Sales Manager, the **Delivery Specialist (Volvo Metro West)** is responsible for ensuring that all vehicles scheduled for delivery are processed timely and with precision. This individual is an excellent communicator and collaborator with a strong knowledge in customer satisfaction. The Delivery Coordinator will work closely with the...

  • Warehouse Team Leader

    3 months ago


    Etobicoke, Canada Excel Full time

    **Warehouse Team Leader** If you want to be part of something big in the exciting and dynamic world of global telecommunications, come and join our team. **About The Role** Excel Group is looking for an experienced Warehouse, Team Leader to add to our growing team. If you are highly motivated, dependable, hardworking, an initiative-taker with a strong...


  • Etobicoke, Canada Wonderbrands Full time

    Job Posting: **Summary - Afternoon Shift** Reporting to the Sanitation Leader, the Team Leader - Sanitation is responsible for the sanitation and organization of all equipment, machinery and utensils used in the production process as well as the cleanliness of the plant and external premises while providing hands-on leadership. **Primary...


  • Etobicoke, Canada Wonderbrands Full time

    Job Posting: **Summary - Night Shift** Reporting to the Sanitation Leader, the Team Leader - Sanitation is responsible for the sanitation and organization of all equipment, machinery and utensils used in the production process as well as the cleanliness of the plant and external premises while providing hands-on leadership. **Primary Responsibilities** -...