Contract Customer Service Rep

1 month ago


Etobicoke, Canada Mary Macleod's Shortbread Full time

**PURPOSE**: Assists in the day to day operations of customer service and administrative operations of the office.

**RESPONSIBILITIES**:

- Maintaining the business standards;
- Following, business procedures, controls and standards;
- Data entry (orders, payments, expenses);
- Order processing and fulfillment;
- Answering telephone;
- Filing;
- General research projects, as directed;
- Other projects and tasks as assigned.

**VALUES (Team Members are expected to express and display our core values)**:

- Be Brave
- Raise the Bar
- Own It
- Win or Learn

**PERFORMANCE MEASUREMENTS**:

- Efficiency and accuracy in data entry;
- Accuracy and timeliness in completing assignments.

**SKILLS AND QUALIFICATIONS**:
**Skills**:

- Exceptional customer service ability
- Proficient with technology
- Excellent written and verbal communication skills
- Strong organizational skills
- Strong team work skills
- Research ability

Personal Traits:

- Passion for customer service
- Works independently
- Organized
- Technology savvy
- Team Player

Credentials and Experience:

- Strong references
- Customer service experience
- Office experience
- Education: High School diploma and additional post-secondary training

**HEALTH AND SAFETY RESPONSIBILITIES**:

- Follow GMPs (Good Manufacturing Practices) and regulatory requirements;
- Report any food safety, quality or food defense concerns.

**Job Type**: Fixed term contract
Contract length: 4 weeks

Pay: $19.00-$20.00 per hour

Expected hours: 35 - 45 per week

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime

**Education**:

- Secondary School (required)

**Experience**:

- Phone etiquette: 2 years (required)
- Filing: 1 year (required)
- Organizational skills: 2 years (required)
- Computer skills: 3 years (required)

Work Location: In person

Expected start date: 2024-11-18


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