Deskside Support Analyst
4 weeks ago
INTERMEDIATE DESKSIDE SUPPORT SPECIALIST
Our New Westminster based client is seeking an Intermediate Deskside Support Specialist to join their team and will work closely with customers resolving tickets, working with vendors of service requests and orders/receives inventory.
Receiving tickets in the ITSM tool, consulting with customers to clarify problems and efficiently, analyzing solutions within the established SLA, while providing regular status updates
Analyzing and resolving operational service requests as it relates to Hardware and Software asset management
Providing alternate solutions to enable customers to remain operational, where an immediate permanent resolution requires further investigation/action
Answering questions and providing one-on-one customer and/or desk-side support and guidance related to desktop services
Resolving tickets on behalf of customers using the defined escalation process, or collaborating with next level teams and/or business units to resolve operational issues and service requests
3 month contract (high probability to extend)
Hybrid: 1 day/week in office - other 4 days WFH
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Intermediate Deskside Support Technician
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New Westminster, BC, Canada Alquemy Search & Consulting Full timeWe are seeking an Intermediate Deskside Support Technician to join our client BC branch team. This hybrid role provides deskside and remote technical support to end-users, ensuring smooth operation of IT systems and adherence to organizational standards. The successful candidate will collaborate with internal teams, customers, and vendors to resolve service...
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Intermediate Deskside Support Technician
4 weeks ago
New Westminster, BC, Canada Alquemy Search & Consulting Full timeWe are seeking an Intermediate Deskside Support Technician to join our client BC branch team. This hybrid role provides deskside and remote technical support to end-users, ensuring smooth operation of IT systems and adherence to organizational standards. The successful candidate will collaborate with internal teams, customers, and vendors to resolve service...
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Intermediate Deskside Support Technician
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New Westminster, BC, Canada Alquemy Search & Consulting Full timeWe are seeking an Intermediate Deskside Support Technician to join our client BC branch team. This hybrid role provides deskside and remote technical support to end-users, ensuring smooth operation of IT systems and adherence to organizational standards. The successful candidate will collaborate with internal teams, customers, and vendors to resolve service...
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Intermediate Deskside Support Technician
4 weeks ago
New Westminster, Canada Alquemy Search & Consulting Full timeWe are seeking an Intermediate Deskside Support Technician to join our client BC branch team. This hybrid role provides deskside and remote technical support to end-users, ensuring smooth operation of IT systems and adherence to organizational standards. The successful candidate will collaborate with internal teams, customers, and vendors to resolve service...
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Intermediate Deskside Support Technician
4 weeks ago
New Westminster, Canada Alquemy Search & Consulting Full timeWe are seeking an Intermediate Deskside Support Technician to join our client BC branch team. This hybrid role provides deskside and remote technical support to end-users, ensuring smooth operation of IT systems and adherence to organizational standards. The successful candidate will collaborate with internal teams, customers, and vendors to resolve service...
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Intermediate Deskside Support Technician
4 weeks ago
New Westminster, Canada Alquemy Search & Consulting Full timeWe are seeking an Intermediate Deskside Support Technician to join our client BC branch team. This hybrid role provides deskside and remote technical support to end-users, ensuring smooth operation of IT systems and adherence to organizational standards. The successful candidate will collaborate with internal teams, customers, and vendors to resolve service...
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New Westminster, Canada Alquemy Search & Consulting Full timeINTERMEDIATE DESKSIDE SUPPORT SPECIALIST Our New Westminster based client is seeking an Intermediate Deskside Support Specialist to join their team and will work closely with customers resolving tickets, working with vendors of service requests and orders/receives inventory. RESPONSIBILITIES: Receiving tickets in the ITSM tool, consulting with customers to...
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Deskside Support Technician
4 weeks ago
New Westminster, Canada Alquemy Search & Consulting Full timeINTERMEDIATE DESKSIDE SUPPORT SPECIALIST Our New Westminster based client is seeking an Intermediate Deskside Support Specialist to join their team and will work closely with customers resolving tickets, working with vendors of service requests and orders/receives inventory. RESPONSIBILITIES: Receiving tickets in the ITSM tool, consulting with customers to...
