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Technical Support Engineer

1 month ago

Toronto ON, Canada Propel Full time

🌎 Tech Support Engineer | Canada (Hybrid) 💬 Must be fluent in Spanish | £45K+ (depending on experience) I'm working with a global tech company who are building out their support function across the NAM region and they’re looking for a hands-on Tech Support Engineer to join the team in Canada . This role would suit someone who’s: ✨ Experienced in 1st / 2nd line support ideally within a global business 🧠 Confident in creating and maintaining Knowledge Base documentation (KBs) in both English & Spanish 💬 Fluent in Spanish (must) — as you’ll be supporting users across Latin America 🌍 Comfortable collaborating with teams across different time zones You’ll be joining a genuinely friendly, growing team who are bringing their support function in-house, with plenty of scope to shape how things are done and make an impact from day one. What you’ll be doing: Providing technical support across NAM & LATAM regions Writing and maintaining knowledge base articles Troubleshooting, diagnosing and escalating issues when needed Travelling occasionally for on-site work (paid & planned ahead) If you’ve worked in a global environment and love the mix of technical problem-solving, documentation, and customer interaction - this one’s for you. 📅 Interviews kicking off soon | 🎯 Start date: December / January Drop me a message if you’d like to know more 👋