Service Desk Specialist
4 weeks ago
Job Description: We are looking for an enthusiastic and technically skilled Service Desk Specialist to join our IT support team. The ideal candidate will bring a solid understanding of service desk operations, demonstrate hands-on troubleshooting abilities, and deliver an excellent end-user support experience in a fast-paced, 24×7 environment. This role is well-suited for professionals with 6 months to 1 year of experience in IT support who are eager to grow their career within enterprise IT service delivery. Key Responsibilities: Provide first-level technical support for end users across hardware, software, and network-related issues. Handle incidents and service requests using ServiceNow in line with defined SLAs. Perform PC troubleshooting for hardware and operating system issues. Manage and update Knowledge Base articles, ensuring accuracy and usability. Generate basic reports from ServiceNow to track ticket trends and performance metrics. Support AWS Connect and IVR management, ensuring proper call flow and user routing. Escalate complex issues to Level 2/3 teams while maintaining ownership until resolution. Participate in team meetings, shift handovers, and continuous improvement initiatives. Provide on-site support and ensure workplace technology (workstations, peripherals, etc.) functions optimally. Required Qualifications: 6 months to 1 year of experience working in an IT Service Desk or technical support role. Strong technical skills in PC troubleshooting (hardware/software). Working knowledge of ServiceNow, AWS Connect, and IVR systems. Excellent customer service, communication, and problem-solving skills. Fully bilingual (English and French) – written and verbal. Must be a Canadian citizen or permanent resident. Willing to work on-site (five days a week) and support a 24×7 rotational schedule. Preferred Certifications: ITIL v4 Foundation – preferred. CompTIA A or TIA certification – preferred. Additional certifications in Windows or customer service support will be an asset.
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Service Desk Specialist
4 weeks ago
New Canada, NS HCLTech Full timeAbout the Role: We are looking for an enthusiastic and technically skilled Service Desk Specialist to join our IT support team. The ideal candidate will bring a solid understanding of service desk operations, demonstrate hands-on troubleshooting abilities, and deliver an excellent end-user support experience in a fast-paced, 24×7 environment. This role is...
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Help Desk Support Specialist
1 week ago
New Canada, NS Compunnel Inc. Full timeRole: Bi-lingual Help Desk Location: Canada (Remote) Hiring: Contract Day to Day job Duties: (what this person will do on a daily/weekly basis) · Manage inbound requests for support via multiple channels including Chat, Telephone, Automated Email, Portal Generated requests. · Diagnoses and troubleshoots Level 1 problems encountered with personal computer...
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Help Desk Support Specialist
1 week ago
New Canada, NS Compunnel Inc. Full timeRole: Bi-lingual Help Desk Location: Canada (Remote) Hiring: Contract Day to Day job Duties: (what this person will do on a daily/weekly basis) · Manage inbound requests for support via multiple channels including Chat, Telephone, Automated Email, Portal Generated requests. · Diagnoses and troubleshoots Level 1 problems encountered with personal computer...
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Help Desk Specialist
3 weeks ago
New Westminster, Canada Robert Half Full timeOur New Westminster-based client is searching for a Help Desk Specialist to join their IT team for a 6-month contract role . In this role, you will be the primary point of contact for internal users, providing technical support and troubleshooting a wide range of IT issues. Responsibilities Provide exceptional technical support to internal users via phone,...
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Help Desk Specialist
3 weeks ago
New Westminster, Canada Robert Half Full timeOur New Westminster-based client is searching for a Help Desk Specialist to join their IT team for a 6-month contract role. In this role, you will be the primary point of contact for internal users, providing technical support and troubleshooting a wide range of IT issues.ResponsibilitiesProvide exceptional technical support to internal users via phone,...
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Help Desk Specialist
3 weeks ago
New Westminster, Canada Robert Half Full timeOur New Westminster-based client is searching for a Help Desk Specialist to join their IT team for a 6-month contract role. In this role, you will be the primary point of contact for internal users, providing technical support and troubleshooting a wide range of IT issues.ResponsibilitiesProvide exceptional technical support to internal users via phone,...
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Help Desk Specialist
3 weeks ago
New Westminster, Canada Robert Half Full timeOur New Westminster-based client is searching for a Help Desk Specialist to join their IT team for a 6-month contract role. In this role, you will be the primary point of contact for internal users, providing technical support and troubleshooting a wide range of IT issues. Responsibilities - Provide exceptional technical support to internal users via phone,...
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Help Desk Specialist
3 weeks ago
New Westminster, Canada Robert Half Full timeOur New Westminster-based client is searching for a Help Desk Specialist to join their IT team for a 6-month contract role . In this role, you will be the primary point of contact for internal users, providing technical support and troubleshooting a wide range of IT issues. Responsibilities Provide exceptional technical support to internal users via phone,...
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Remote IT Service Desk Specialist
2 days ago
, , Canada Mercor Full timeA technology firm is seeking a Remote IT Service Desk Specialist for a contract position. This role requires 4+ years of professional experience and focuses on crafting AI deliverables while working independently. Competitive pay ranges from $60 to $80 per hour based on experience, with a commitment of 30-40 hours per week. This is a unique opportunity to...
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Remote IT Service Desk Specialist
2 days ago
, , Canada Mercor Full timeRemote IT Service Desk Specialist This range is provided by Mercor. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $60.00/hr - $80.00/hr Direct message the job poster from Mercor About The Job Mercor connects elite creative and technical talent with leading AI research labs....
