Customer Service Representative

4 weeks ago


SaintNazaired'Acton QC, Canada AirBoss Defense Group Full time

AirBoss Defense Group is a North American leader in specialized rubber products. We design, manufacture, and sell high-quality, proprietary rubber-based products to a variety of sectors, including automotive, heavy industry, construction, infrastructure, oil, and the military. If you're looking to join a dynamic and ambitious team and take on challenges that match your aspirations, join the AirBoss team Role: The Customer Service Representative supports their team and reports to the Account Manager . The successful candidate, fully bilingual, will be primarily responsible for providing exceptional customer service by ensuring order accuracy and meeting promised delivery timelines. Main Responsibilities: Provide excellent service to customers (Quebec, Canada, and the United States). Monitor orders (required dates/production/shipping/delivery) with all relevant stakeholders. Communicate with customers by phone or email to answer questions. Enter customer orders and verify inventory availability as needed. Confirm pricing with the appropriate departments (costing, sales, and finance). Work closely with the entire team to handle and respond effectively to requests and urgent situations. Follow up with the production, shipping, and accounting departments as required. Communicate customer requests to the appropriate internal stakeholders. Prepare and maintain weekly sales reports. Prepare and send price lists by shift, by customer, and by product. Attend production meetings. Follow up on credit requests. High school diploma ; Experience in customer service ; Excellent command of both French and English, spoken and written ; Strong proficiency with Microsoft Office Suite and ease working in a computerized environment ; Strong sense of organization, responsibility, and attention to detail ; Ability to adapt in a fast-changing environment ; Team spirit, collaboration skills, and commitment to providing quality customer service ; Demonstrates autonomy, initiative, politeness, and efficiency. Compensation / Benefits: Competitive salary with a performance bonus of up to 7.5% Comprehensive group insurance plan with generous employer contribution Group RRSP with 4% employer contribution Employer participation in the Fonds de solidarité FTQ Ongoing training and professional development opportunities Employer contribution to sports activities Social events and a stimulating work environment Wellness support, including an Employee Assistance Program (EAP)



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