IT Network and Systems Administrator

Competition: 25-148 Compensation: $80,000 - $100,000 Classification: Professional/Expert 4 Location: Hybrid, Surrey Period of Employment: Permanent Hours Per Week: 37.5 Hours of Work: Full Time Date Posted: October 30, 2025 Closing Date: November 14, 2025 About the Opportunity The IT Network and Systems Administrator contributes to the technical efficiency and evolution of MNBC's IT Technology and Infrastructure by deploying, supporting, and maintaining MNBC hardware, software, end-users' work- assigned technology tools, provisioned laptops and desktop devices, printers, accessories, including local area network (LAN) and communication services. The Administrator manages organization-wide technical support and assistance through service requests/incident tickets, and/or escalating complex concerns or issues to the Director. The Administrator develops and oversees processes related to system capacity needs, server environments, security solutions, and various infrastructure components. They will be responsible for analyzing, recommending, and implementing changes while adhering to change management control processes. The Administrator ensures maximum uptime, security, and performance of the organization's infrastructure and manages and supports key systems such as Office 365, Active Directory, network and security systems, backup and storage solutions, and physical/virtual server environments. Additionally, the role involves monitoring and maintaining tools for security and staying up to date with vendor releases/patches. The Administrator provides feedback, develops standard operating procedures, and leads projects through design and delivery stages. They collaborate with cross-functional teams and escalate issues when necessary to ensure successful project outcomes. The role also includes knowledge transfer to junior technical resources and assisting in the development of organizational standards and templates to enhance efficiency and consistency. Duties and Responsibilities Develops and oversees processes for collecting, analyzing, reporting, and recommending system capacity needs. Maintains server environments including hardware and software and virtualization to ensure maximum uptime that meets defined business requirements and industry standards. Investigates, analyzes, recommends, configures, installs, and tests hardware and software changes in accordance with proper change management control processes. Implements security solutions that help maintain the environment as per industry standards. Establishes preventive and corrective maintenance activities to maximize platform availability, quality, and performance. Manages and supports Office 365, Active Directory, network and security systems, backup and storage solutions, physical and Virtual Server environments and identifies management tools. Monitors and maintains tools such as Living Security, Snipe IT, PRTG Monitoring, Keeper, Telus Business Connect and Darktrace. Ensures all components are kept secure and up to date based on latest available vendor releases/patches and ensures appropriate pre-production testing validation is performed to maximize stability. Provides feedback to various business level departments and teams on operational issues as part of a continuous improvement process. Develops and maintains standard operating procedures. Core Infrastructure Builds and maintains application delivery infrastructure and processes to support business requirements. Recommends the approach to ensure all server and core applications are kept up to date based on latest available vendor releases/patches. Ensures appropriate pre-production testing validation is performed to maximize stability. Maintains equipment firmware and ensure configuration is up to date. Cross trains and provides knowledge transfer to other less experienced technical resources. Performs rotational on-call duties as required. Project Management Leads projects through the stages of high-level design, scope definition, detail design, and delivery planning. Escalates issues to manager or Director as necessary to mitigate risks and ensure projects and initiatives achieve desired outcomes. Assists in development, review, and maintenance of organizational standards and templates to increase consistency and efficiency. Other Participates in committees and project teams as required. Acts as an escalation point for helpdesk tickets. Undertakes related duties as assigned, consistent with the job grade of the position. Other duties may be assigned as needed to ensure the efficient operation of MNBC. Regular/ occasional attendance at meetings/ events that may require work and travel outside of normal business hours. Supervision Given Various positions. Qualifications Bachelor's degree in computer information systems or related field from a recognized, post-secondary institution. Three (3) to five (5) years of progressive work-related experience. Formal professional or technical designation in appropriate area of expertise. A combination of relevant experience, education and training will be considered. Advanced knowledge of Windows Server Management and Administration. Advanced troubleshooting and problem-solving skills. Comprehensive understanding of virtualization. Advanced knowledge of Microsoft Active Directory and Dell/EMC hardware. Familiarity with Veeam Backup and Replication. Familiarity with Fortinet Network devices, such as Fortigate, FortiSwitch, FortiAP, FortiAnalyzer and FortiManager. Extensive knowledge of network protocols such as TCP\IP, DNS, FTP ... Extensive knowledge of Office 365 administration, including Intune, Sharepoint, Exchange, Security and Compliance (Purview). CompTIA (A, Network, Security) or any Microsoft certifications is considered an asset. Familiarity with Azure or AWS and managing simple cloud environments. Extensive experience providing Tier III level support to customers. Demonstrated experience managing IT-related projects using best practice project management methodologies. Exposure or understanding of principles of lean thinking, an asset. Experience with coaching teams in collaborative planning. Experience in dealing with 3rd Party Vendors. Experience in Security solutions and best practices including ZTNA. Experience with continuous improvement. Demonstrated ability to effectively communicate both verbally and in writing. Strong interpersonal and communication skills. Proven ability to utilize strong interpersonal skills to deal with others effectively. Proven ability to prioritize tasks, meet deadlines, and work with minimal supervision. Lifting of IT equipment may be required. Knowledge and/or awareness of the historical and contemporary contributions made by Métis people in B.C. Possession of, or the ability to obtain, a Class 5 driver's licence may be required. The position may require the completion of a Criminal Record Check and Vulnerable Sector Check. Does this role sound perfect to you, yet you don't check every box? We at MNBC realize that qualifications and experiences may look different for everyone. If this career opportunity is of interest to you and your experience may not perfectly align with every qualification, we still encourage you to apply. MNBC thanks all applicants for their interest. Pursuant to Section 41 of the BC Human Rights Code, preference may be given to applicants who self-identify as Indigenous (First Nation, Métis, or Inuit). All qualified candidates are encouraged to apply. Only applicants shortlisted for interview will be contacted. We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations to support you through the application process, please reach out to the People & Culture department at hr@mnbc.ca . About Métis Nation British Columbia Métis Nation British Columbia (MNBC) develops and enhances opportunities for our Métis communities by implementing culturally relevant social and economic programs and services. Through teamwork, respect, dedication, accountability, integrity, and professionalism, MNBC strives to build a proud, self-governing, sustainable Nation in recognition of inherent rights for our Métis citizens, assisting in the delivery of services based on policy, process, and specified regulations. MNBC reflects an equitable, diverse, and inclusive work environment. We respect the unique characteristics, backgrounds, and experiences that our employees bring to the organization and the communities we serve. We are committed to lateral kindness based on Métis cultural values that promote social harmony and healthy relationships. How To Apply: Email careers@mnbc.ca - Please submit your cover letter and resume in one document, and a copy of your credentials to careers@mnbc.ca , using "IT Network and Systems Administrator -25-148" in the subject line of the email.