IT Systems Monitoring Analyst

Position Title: Senior Network/System Analyst Position Type: Regular
Reporting to: Manager, Information Technology
This posting is applicable to: Internal/External Applicants

Skilled Trades Ontario (STO) is a Crown agency responsible for skilled trades certification in Ontario, which includes:
Establishing apprenticeship programs, including training standards, curriculum standards and certification exams.
Administering apprenticeship programs , including approving apprentices and sponsors, registering training agreements and assessing applications for apprenticeship program completion.
Issuing certificates of apprenticeship to completed Ontario apprentices.
Assessing experience and qualifications of individuals who have not completed an apprenticeship program in Ontario.
Maintaining a Public Register of people authorized to work in compulsory trades.
Researching apprenticeships and the trades.

Reporting to the Manager of security and Infrastructure, the Senior Network/System Analyst is responsible for the design, implementation, support, and continuous improvement of all Skilled Trades Ontario’s network and security infrastructure including but not limited to the Azure cloud and M365 environments. This includes all aspects of the infrastructure including M365, computing capacity, network efficiency and performance, Identity and access management, automation, and security apparatus and systems. Meeting established SLAs as well as maintaining regulatory compliance and best practice across the enterprise.

The analyst will serve as a subject matter expert for the Azure cloud and M365 infrastructure services. Provide advanced support for all STO systems and other IT teams to meet their objectives.

Design, test, deploy, and manage all Azure resources including but not limited to Virtual Machines, Virtual Networks, Application Gateways, Load Balancers, and Azure Firewall and third-party Azure add-ons.
Automate infrastructure deployments using ARM templates, Bicep, or Terraform.
Monitor all system capacity, performance, issues and errors using Azure and other tools to meet established SLA and regulatory compliance.
Capture and analyze system performance with Azure Log Analytics, Application Insights and other tools to optimize performance and prevent unplanned service interruptions and system intrusions.
Develop and maintain all technical system documentation and enforcing industry best practices.

Microsoft 365 & SharePoint technical system integrations
This includes the Dynamics 365, Office 365, MS Power platform, Purview and all included offerings.
Oversee the deployment, configuration, and technical system upgrades of the Microsoft 365 service platform.
Monitor and enforce policies, standards, best practices for Microsoft 365 systems.
Provide system level technical support and collaborate with other IT teams to meet business stakeholder’s requirement.
Develop and maintain configuration, security, operational technical documentation.
Enterprise Security and Regulatory Management
Implement, enforce and maintain current security best practices to meet all applicable regulatory requirements.
Enforce security best practices using Microsoft Intune, Defender for Cloud, Sentinel, and Azure Policy.
Implement and update controls to meet ITS security requirements. Meet Payment Card Industry compliance and organizational and regulatory standards.
Monitor and remediate vulnerabilities across all STO network and infrastructure.

Test and update business continuity and disaster recovery plans regularly.

Act as escalation point for complex Azure and Microsoft 365 incidents.
Work with application, support, security, and networking teams to deliver reliable and secure solutions.
Provide technical mentorship and training to IT staff on Azure technologies.
Innovation & Continuous Improvement
Evaluate and recommend new network, infrastructure services to improve efficiency, scalability, security and cost-effectiveness.
Lead proof-of-concept projects and prepare business cases for cloud modernization initiatives.

Degree or diploma in Information Technology or related field.
~6+ years of IT infrastructure experience, with at least 3+ years specializing in Microsoft Azure.
~ Microsoft Azure certifications: Proven track record leading Azure infrastructure deployments and enterprise cloud projects.


GO-ITS Information Technology Standards.
Ontario Digital and Data Directive.
Enterprise Risk Management Directive.
Deep Knowledge of Microsoft Azure Services:
Compute, Networking, Storage, Security, and Monitoring.
Skilled Trades Ontario embraces diversity and is committed to creating an inclusive workplace. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and Skilled Trades Ontario’s Accommodation Policy, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known to Skilled Trades Ontario. We welcome applications from all qualified persons.