ServiceNow BA

Title: ServiceNow BA Location: Canada (Remote role) Contract JD: ServiceNow senior Business consultant Attend meetings workshops with ServiceNow customers to clearly understand overall requirements and evaluate technical feasibility and effort estimates for all ServiceNow modules Incident Problem Change Catalog Items System Integrations Custom Plug ins Platform architecture performance analytics etc Convert valid feasible technical requirements into refined low level design to code ensuring that the design standards are not compromised Provide daily updates in Scrum Stand up sessions Work with suppliers to ensure they are adhering to our design and change guidelines Keep evaluating new features functionalities of ServiceNow and work with Platform owner to incorporate them on our platform Skills Minimum 5 years service now experience supporting the implementation administration configuration of the ServiceNow tool. Administration of a ServiceNow instance including the delegation of groups workflows business rules UI actions UI policies ACLs dictionary catalog items and updates of all other existing solutions requiring revisions ServiceNow Experience should include debugging and developing scripting in ServiceNow tool configuration design work technical configuration & deployment Specifically candidates shall possess the skill to develop on the ServiceNow platform including the modification of the core applications such as Incident Problem Change Service Catalog and ESM applications as well. Good communication skills Understanding of ITIL frameworks Collect review analyze and manage business, user, and system requirements from Aon stakeholders to create clear concise and correct user stories Bridge the gap between business and technology ensuring common understanding and alignment of business technology including functional for business needs and non functional requirements quality attributes scalability interfaces constraints etc Convey business requirements and design concepts with models such as gap analysis use cases prototypes etc as appropriate. Create refine and maintain functional requirements user stories use cases and associated work youare doing process flows test cases etc to meet development and stakeholder needs Enhance initial demand requests add required collaborators prioritize and approve demands in collaboration with stakeholders Work closely with the developer to assess the effort required and categorize prioritize the demand accordingly Ensure solution design for requests is aligned with platform design standards and best practices and documented accurately in the system In case of any customization obtain vital approvals in the Technical Governance connect and update the Technical Debt Register Manage and or complete the UAT process by performing smoke testing, test case validation and obtaining business approvals on UAT for scheduled deployments. Effective quality and time management, code review and checklist validation Business Analyst is ultimately responsible for the overall outcomes of the demands including success and failure Defects to be tracked to measure outcomes Contribute in a collaborative way to the team with information sharing and cooperation to avoid any conflicts across other demands being managed by the team. All projects and large demands must be communicated within the team as part of Daily stand up or team meetings Qualifications Bachelors Masters in Computer Science or minimum years About Ampstek Ampstek is a global IT solutions partner serving clients across North America, Europe, APAC, LATAM, and MEA. We specialize in delivering talent and technology solutions for enterprise-level digital transformation, trading systems, data services, and regulatory compliance. Contact: Snehil Mishra snehil@ampstek.com Desk: 609-360-2673 Ext. 125 LinkedIn