Bilingual Customer Service Broker

Bilingual Customer Service Broker (Home & Auto Insurance) Join to apply for the Bilingual Customer Service Broker (Home & Auto Insurance) role at OTIP (Ontario Teachers Insurance Plan). Who We Are With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us. Job Description The Bilingual Customer Service Representative is responsible for providing product and service information to members, resolving member complaints, and assessing risks for automobile and property policies. The Core Parts Of Your Role Will Be To Direct or respond to telephone inquiries and written requests. This includes processing changes directly into the computer system, applying proper underwriting standards, assessing risks according to binding requirements, and answering general account inquiries. Resolve product and service problems. This includes clarifying member complaints, determining the cause of the complaint, selecting the best solution and explaining it, expediting correction, following‑up to ensure resolution, and making recommendations to management, as required. Attract potential members. This includes answering questions and providing information regarding products and services, obtaining ex‑dates, and meeting or surpassing ex‑date objectives to increase sales potential. Process rewrites and remarket following established new‑business guidelines. File and document records of insurance transactions and maintain and update current rate manuals for all markets, as received, including new coverage announcements. Maintain a comprehensive log and diary system, reviewing and flagging contentious issues for discussion with management, as required. Qualifications This is the unique blend of skills and experience we would love to see in an ideal candidate: The ability to communicate in French is required. A RIBO license is required. The completion of or the commitment to complete the following three insurance courses or three equivalent insurance courses: CIP Principles and Practice, Property 1, and Automobile. Experience in personal lines automobile and property insurance is an asset. Intermediate knowledge of Microsoft Office Suite applications. We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit. Additional Information Some Of The Perks We Offer Rewarding salary and bonuses that truly value your dedication Industry‑leading group benefits with 100% premium coverage (excluding LTD) that start on your first day Defined benefit pension plan for a financially confident retirement 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario) Flexible work‑from‑home and hybrid options Unlock your potential with opportunities for advancement Let’s work together If you are interested in this opportunity, please apply online. OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities. As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique. We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted. Waterloo, Ontario, Canada CA$23.00-CA$24.00 19 hours ago #J-18808-Ljbffr