Customer Success Account Manager
2 weeks ago
Job Title: Customer Success Account ManagerLocation: Remote (Toronto, ON)Job Type: Full-timeCompany: MicrosoftJob OverviewMicrosoft is seeking a Customer Success Account Manager to drive customer satisfaction, optimize product adoption, and ensure long-term business success. This role is part of the Customer Experience & Success (CE&S) organization, which focuses on accelerating business value for customers through Microsoft's technology solutions. As a key member of the Global Customer Success (GCS) team, you will be responsible for nurturing relationships, delivering customer-centric strategies, and supporting digital transformation initiatives.ResponsibilitiesCustomer Relationship ManagementBuild and maintain relationships with key customer stakeholders, partners, and internal teams.Understand customer business priorities and align them with Microsoft solutions.Guide conversations to facilitate the achievement of customer business objectives.Develop and contribute to a customer success plan supporting business transformation.Communicate effectively with executive-level stakeholders.Technical Expertise & Digital TransformationLeverage technical knowledge of Microsoft Cloud solutions (Azure, Modern Work, Dynamics 365).Identify opportunities for customer growth and digital transformation.Collaborate with technical specialists to recommend relevant Microsoft technologies.Stay informed about industry trends and Microsoft’s technology roadmap.Customer Success LeadershipAlign Microsoft services with customer goals and priorities.Execute program planning, customer reviews, and engagement prioritization.Identify and mitigate potential adoption blockers.Track product usage and adoption to ensure long-term customer retention.Provide proactive support and escalate issues as needed.Operational ExcellenceUtilize Microsoft delivery methodologies to manage customer operational health.Develop and implement deliverable programs that enhance customer experience.Drive accountability for customer milestones and consumption goals.Report and track adoption trends to improve customer success strategies.QualificationsRequired Qualifications:Bachelor's Degree in Business, Computer Science, Psychology, Sociology, or related field.2+ years of experience in customer success, consulting, solution delivery, or portfolio management.Strong communication, relationship-building, and problem-solving skills.Preferred Qualifications:5+ years of experience in customer success, account management, or related roles.Experience in cloud computing, enterprise software, or IT consulting.Microsoft or equivalent certifications (e.g., Azure, Microsoft 365).ITIL Foundation certification or equivalent service management experience.Additional benefits include a base salary range of CAD $66,500 - $128,300 per year, comprehensive healthcare and retirement plans, flexible work arrangements (100% remote option), and opportunities for professional development and career growth.About MicrosoftMicrosoft is a global leader in technology, committed to empowering individuals and organizations through innovative software, cloud solutions, and AI-powered technologies. Microsoft fosters an inclusive work environment and provides equal employment opportunities to all candidates.Apply now to become a key part of Microsoft’s mission to empower every person and organization on the planet to achieve more #J-18808-Ljbffr
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Customer Success Account Manager
5 days ago
Toronto, Canada Microsoft Full timeJob Title: Customer Success Account Manager Location: Remote (Toronto, ON) Job Type: Full-time Company: Microsoft Job Overview Microsoft is seeking a Customer Success Account Manager to drive customer satisfaction, optimize product adoption, and ensure long-term business success. This role is part of the Customer Experience & Success (CE&S) organization,...
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Customer Success Account Manager
2 weeks ago
Toronto, Canada Microsoft Full timeMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
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Customer Success Account Management
5 days ago
Toronto, Canada Microsoft Canada Full timeOverview Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes. With over 17,000 employees worldwide, the...
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Customer Success Account Manager
2 weeks ago
Greater Toronto Area, Canada Microsoft Full timeMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
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Customer Success Account Manager
2 weeks ago
Toronto, Canada Microsoft Full timeWith over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes...
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Customer Success Account Manager
5 days ago
Toronto, Canada Microsoft Full timeWith over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes...
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Customer Success Account Manager
5 days ago
Greater Toronto Area, Canada Microsoft Full timeMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
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Customer Success Account Manager
2 weeks ago
Toronto, Canada Microsoft Full timeMicrosoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes. With over 17,000 employees worldwide, the mission of...
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Account Manager, Customer Success
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Toronto, Canada Jackpot Full time**ABOUT THE ROLE**: As an** Account Manager**, you'll be the primary point of contact for our most valued players. You will be delivering a high-touch, seamless experience that feels thoughtful at every step. This role isn't about sales quotas, it is about building trust, deepening relationships, and championing customer needs in a fast-paced, digital...
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Customer Success Manager
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Toronto, Canada Actionstep Full timeActionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast-growing, dynamic business with a global customer base and team. Headquartered in Auckland, New Zealand, with team members in the United Kingdom, United States, and Australia, we are...
