Service Advisor

Job Description [location] is looking for a Service Advisor About us (Insert brief company description) The Service Advisor is the dealership's first-line customer-relations and service representative and therefore must have strong customer service skills, good technical knowledge. Overall, the tasks include diagnose, assist, cost RO's, upsell, follow up and assist overall in the smooth daily running of the service department. Job Duties Greet each customer in a prompt, courteous manner, Communicate with service customers to determine the nature of the mechanical problems - Must be an excellent listener Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed. Obtain customer and vehicle data Maintain a dealership-prescribed standard for "hours per customer repair order written" Go to the car with the customer and listen or see the problem firsthand. Inspect all vehicles for bodywork, notify the customer if work is needed and provide an estimate for body shop work. Perform thorough walk around on every customer vehicle including tow-ins. Schedule appointments using dealership booking system Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus Keep a daily log of repair orders written, status as well as carryovers Handle minor customer complaints and misunderstandings Customers who are very upset must be introduced to Manager who will handle the problem. Communicate the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration and document properly on repair order Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised Handle telephone inquiries regarding work in process and appointments and return phone messages promptly Ensure that KPI’s are achieved with each customer and communicated to customer upon closing Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage Interpret warranty information and policies to customers Stay up to date on technical and performance information on all vehicles serviced by the dealership Refer leads and prospects for vehicle sales to the new and pre-owned sales departments Advise customers of parts ordered and make an appointment to have them installed before customer leaves Assist the service manager as necessary Adheres to all company policies, procedures, and safety standards Successful Candidates Possess Minimum high school diploma or equivalent, Post-secondary education is preferred. Previous experience as a Service Advisor or in a similar customer service role within the automotive industry is preferred. Strong automotive knowledge and understanding of vehicle systems and repairs. Excellent communication and interpersonal skills. Strong organizational skills and the ability to multitask in a fast-paced environment. Proficient in using automotive service software and other relevant computer applications. Ability to work in a team and possesses strong interpersonal skills with an upbeat and engaging attitude. Benefits Build your future with Marsim Auto Group—a workplace where learning, growth, and career development come together. We offer a competitive compensation package paired with a comprehensive benefits plan designed to support you and your family. Enjoy exclusive perks like our exclusive Vehicle Purchase Program and Parts & Service Discounts. We are committed to your professional growth through ongoing training and development, with a strong track record of promoting talented employees from within. We want top talent and offer a referral program to thank our associates for helping us grow the team. We celebrate together—from personal milestones to team achievements with regular events and recognition throughout the year. Free onsite parking available for all staff for your convenience. Marsim Auto Group offers a wide range of opportunities for career advancement and professional development. Toronto Hyundai is an equal opportunity employer committed to diversity and inclusion. We consider all applicants regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, and Indigenous status. We are committed to providing accessible employment practices that are in compliance with applicable legislation. If you require accommodation during any stage of the recruitment process, please let us know. #J-18808-Ljbffr