Kitchen Operations Training Specialist

Join to apply for the Kitchen Operations Training Specialist role at T & T SupermarketReporting to the regional Kitchen Operations Specialist, the Kitchen Operations Training Specialist is responsible for making all arrangements for the trainees of the assigned region, such as scheduling, training, preparing training related documents, replying enquiries …etc. The position is also responsible for updating training materials, plans the training program and delivers other duties such as attending commercial meetings, participate in projects, channel feedbacks and liaise with other internal and external parties.T&T Supermarket Inc. was founded in 1993 with two stores in BC. Since then, it has expanded rapidly and is now Canada’s largest Asian supermarket chain with 37 stores across the country: 14 in BC, 7 in Alberta, 14 in Ontario, and 2 in Quebec. The Company’s continuous expansion is going to bring more new stores in the next couple of years.ResponsibilitiesArrangement for TraineesResponsible for making all arrangements for the trainees which include planning for their work schedule, provide them training according to the training schedule, preparing and correcting trainee’s reports, assignments and assessments, replying their enquiries and concerns, selecting practice store for the trainees…etc.Assist new trainees to adapt in T&T Supermarket’s culture and working environment and blend in with the Kitchen Deli DepartmentEnsure the trainees (including Supervisor, Assistant Department Head & Department Head) obtain the required knowledge and skills according to the given timelineApply professional experience, training resources, and justifiable evaluation criteria on trainees, proactively provide positive and corrective feedback to trainees on a timely manner and assist them to learn betterOffer new general staff training during new store openingTraining Materials and Training PlanCreate, prepare and update training materials and training cards promptly and professionally to sustain supermarket knowledge transferAttend commercial meetings and document revised and improved processes and procedures in the training materials on a timely mannerUse of training materials to train the newly hired general staff, ensure they are able to deliver the required work standards within the required timeframeMonitor general staff’s work performance and adherence to standard operating procedures regularlyOther DutiesSupport Kitchen Deli Operations Specialists in other Kitchen Deli operations related duties as requiredAssist Kitchen Dlei Operations Specialists in identify employees with potential for job expansion or higher level of dutiesDeliver feedbacks from the stores to the relevant parties at the Store Support Centre on matters such as workflow, layout or design that would improve operational efficiency, trainee’s comments……etc.Strengthen operations training in terms of its efficiency, effectiveness and contents by exploring and liaising with external parties and bring in new ideas to the Training CentrePerform any other duties as assigned by the superior(s)QualificationsCompleted at least high school and above educationMust have at least 3 years’ experience in operating a fast-paced retail environment of which at least 1 year of the experience as a Department HeadPatient with experience in training and coaching othersPossess good understanding of the operations in both the production and service sections of the Kitchen Deli DepartmentStrong customer focus and a commitment to execute and enforce SOPs and to ensure standard complianceAbility to treat people with respect using good inter-personal and communication skillsAbility to demonstrate by example through lifting of more than 40lbs and working in cold and wet environmentKnowledge in workplace health and safety requirements is an assetMust have at least intermediate level of computer skills in using MS Word, Excel, Outlook & PowerPointSeniority levelMid-Senior levelEmployment typeFull-timeJob functionManagement and ManufacturingIndustriesRetail Groceries #J-18808-Ljbffr