Program Manager

Program Manager - Community Living Home Share, Temp Full-Time Join Taproot Community Support Services as a Program Manager for the Community Living Home Share division. The ProgramAt Taproot Community Support Services, we’re a 100 percent employee‑owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, with a voice in shaping Taproot’s future and the opportunity to share in employee ownership dividends. We are a Certified B Corporation harnessing business for good. Since 1983 we’ve grown steadily, now delivering support across Alberta, British Columbia, and Ontario through more than 90 contracts. Our 700‑plus employee‑owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided by these principles, we deliver more than 125 community‑based services each year. We walk alongside about 1,600 children, youth, families, and people with diverse abilities, with revenues exceeding $50 million. The Position The Program Manager (PM) provides operational and administrative direction for the development, implementation, and management of the Community Living Home Share Program in this CARF‑accredited agency. The PM implements and monitors policies and procedures related to day‑to‑day services to persons served, directs and coordinates the daily management of program staff, oversees and coordinates individual program plans, and serves as the primary liaison with the contracting body. The PM may carry a caseload of up to 10 persons served. Scheduling Temporary, full‑time position, 40 hours per week. Monday through Friday, 0900‑1700, with flexibility required. On‑call and after‑hours support as needed. Estimated duration 18 months. This position requires frequent travel and use of own vehicle. In Your Role You Will Recruit, screen, hire, supervise, and evaluate performance of program staff; coordinate work allocation, training, and problem resolution; motivate employees to peak performance and productivity; take disciplinary action when required. Ensure program and staff compliance with policies, procedures and agency values; use best practices when supporting persons served. Establish and maintain a program structure and staffing to effectively accomplish agency goals; coordinate recruitment, employment, training, supervision, evaluation, and discipline of staff. Coach and mentor staff; lead and participate in team‑building activities. Ensure compliance with applicable collective agreement and facilitate on‑site grievance meetings. Develop and maintain program standards and procedures that comply with provincial and agency policies, regulations, standards, and guidelines; establish and coordinate outcome evaluation, quality improvement, and safety protocols and procedures. Define and implement short‑ and long‑term goals, objectives, and operating procedures; monitor and evaluate program effectiveness and enact required changes. Contribute to agency policy development by participating in planning, policy‑making, and committees. Develop and manage annual program budget; perform periodic cost and productivity analyses. Produce program, occupancy, annual and other reports. Advocate effectively for service recipients. Represent the program and/or agency at inter‑agency forums, media, government agencies, families/caregivers, funding bodies, and the general public; network with other agencies, organizations, individuals, and community groups; participate on community boards, committees, and professional groups. Participate in staff meetings and case conferences as required. Maintain physical environment according to established standards; complete required inspections and follow‑up. Ensure staff use practices that promote the health, welfare, safety, and security of service recipients and staff. Support menus and food plans that meet established nutritional standards. Comply with crisis prevention and intervention standards and practices. Ensure staff dispensing medication are properly trained and dispense medication per Medication Safety and Advisory Committee guidelines. Operate motor vehicles safely and legally while transporting service recipients or for Taproot business. Provide on‑call and emergency coverage on pager or cell. Prior to confirmation of employment, applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. As an Ideal Candidate You Possess Undergraduate or master’s degree in applied behavioural analysis, psychology, social work, or special education combined with experience training others in behavioural psychology, assessment techniques, treatment design and implementation. Minimum three years’ experience with behavioural challenges and interventions. Minimum one year supervisory/management experience; preferably in a related social services environment. Other Requirements Valid CPR/First Aid, WHMIS, and Food Hygiene and Sanitation certificates (or ability to obtain within probation period). MANDT and Conflict Resolution Certificate (or ability to obtain within probation period). Valid Class 5 BC Driver’s License and clean driver’s abstract with reliable, safe vehicle that has appropriate insurance. Strong conflict resolution, mediation, crisis prevention and intervention skills. Prior experience implementing behavioural interventions. Prior experience with trauma‑informed practices. Knowledge of human resources management principles and practices; employee development and performance management skills, including ability to supervise and train staff, and organize, prioritize, and schedule work. What Taproot Community Support Services Does As an employee‑owned company, we value collaboration, learning, and innovation. Our strength‑based approach guides both our care and how we support each other. Join a team where your voice matters, and together we’re building a company we’re proud of. Our Employees Enjoy Employee ownership from day one through our EOT, with opportunity for profit‑sharing dividends. Work/life balance. Learning and career development opportunities. Competitive wages and salaries. Paid vacation and benefits for eligible employees. Defined benefit pension plan (Municipal Pension Plan) for eligible employees within British Columbia. Matching RRSP plan for eligible employees within Alberta. Professional development opportunities and job‑related training. Employee and Family Assistance Program. Long service milestone rewards. Employee referral bonus program. Values‑driven workplace – as a Certified B Corp, we’re committed to using business as a force for good. For more information on Taproot Community Support Services visit our website: taproot.ca. We recognize that equity, diversity, and inclusion (EDI) is an important element in our work and in our daily lives. No telephone calls please. Only those candidates selected for an interview will be notified. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Project Management and Information Technology Industry Individual and Family Services #J-18808-Ljbffr