Vice President, Technology, North America Contact Centres and ATMs
2 weeks ago
Vice President, Technology, North America Contact Centres and ATMs Join to apply for the Vice President, Technology, North America Contact Centres and ATMs role at TD Securities Work Location: Toronto, Ontario, Canada Hours: 37.5 Line Of Business: Technology Solutions Pay Details: $185,000 - $255,000 CAD. Role eligible for a discretionary variable compensation award based on performance. Job Description Reporting directly to the Chief Information Officer of Canadian Personal Banking Technology, this pivotal leadership role drives technology solutions across Banking, Wealth, Insurance, and Corporate Contact Centres and ATMs. The position leads high‑impact projects such as Contact Center Transformation with CCaaS AI‑enabled products, enterprise‑wide ATM software upgrades, and major initiatives in Customer Assistance/Collections AI and digital enablement. Stakeholder Engagement & Influence Serve as the primary technology liaison for business stakeholders, including the EVP of North American Customer Operations, building partnerships to influence decisions, secure alignment, and deliver measurable outcomes. Strategic Technology Leadership Define and own the technology strategy for the NACO platform, ensuring alignment with organizational objectives and enterprise architecture standards. Serve as the ultimate decision‑maker for technology direction and priorities. End‑to‑End Solution Ownership Lead the design, development, and delivery of comprehensive technology solutions and services across the platform. Oversee all phases of the solution lifecycle—from conceptualization to deployment—ensuring scalability, resilience, and business value. Technology Governance & Issue Resolution Establish and manage robust processes for technology issue escalation and resolution, acting as the single point of accountability for resolving critical challenges and mitigating risks. Vision, Roadmap & Architecture Own the technology vision and roadmap for the platform, ensuring clarity of technical definition and architectural integrity. Drive adoption of modern technologies and practices to future‑proof the platform. Collaboration & Communication Work closely with Tech Leads to communicate technology decisions effectively, foster transparency, and ensure consistent execution across teams. Champion alignment with the Target Operating Model and enterprise technology standards. Optimization & Value Realization Apply expertise in delivery optimization to streamline processes, accelerate time‑to‑market, and maximize business value, continuously identifying opportunities for innovation and efficiency. Experience And Education Undergraduate degree or technical certificate. Graduate degree preferred. 15+ years preferred in development and technology delivery; Agile delivery experience preferred. Ability to develop and implement winning technology strategies. Ability to manage a functional technology group, ensuring superior product quality and risk management practices. Business, financial, and technical acumen. Driven to succeed and innovate. Excellent relationship management skills, supporting multiple complex relationships. Effective coach and collaborator. #J-18808-Ljbffr
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Toronto, Canada TD Securities Full timeVice President, Technology, North America Contact Centres and ATMs Join to apply for the Vice President, Technology, North America Contact Centres and ATMs role at TD Securities Work Location: Toronto, Ontario, Canada Hours: 37.5 Line Of Business: Technology Solutions Pay Details: $185,000 - $255,000 CAD. Role eligible for a discretionary variable...
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Toronto, Canada TD Securities Full timeVice President, Technology, North America Contact Centres and ATMs Join to apply for the Vice President, Technology, North America Contact Centres and ATMs role at TD Securities Work Location: Toronto, Ontario, Canada Hours: 37.5 Line Of Business: Technology Solutions Pay Details: $185,000 - $255,000 CAD. Role eligible for a discretionary variable...
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Toronto, Canada TD Securities Full timeVice President, Technology, North America Contact Centres and ATMs Join to apply for the Vice President, Technology, North America Contact Centres and ATMs role at TD Securities Work Location: Toronto, Ontario, Canada Hours: 37.5 Line Of Business: Technology Solutions Pay Details: $185,000 - $255,000 CAD. Role eligible for a discretionary variable...
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Toronto, Canada TD Full timeVice President, Technology, North America Contact Centres and ATMs Join to apply for the Vice President, Technology, North America Contact Centres and ATMs role at TD Reporting directly to the Chief Information Officer of Canadian Personal Banking Technology, this pivotal leadership role is responsible for driving critical technology solutions across...
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Toronto, Canada TD Full timeVice President, Technology, North America Contact Centres and ATMs Join to apply for the Vice President, Technology, North America Contact Centres and ATMs role at TD Reporting directly to the Chief Information Officer of Canadian Personal Banking Technology, this pivotal leadership role is responsible for driving critical technology solutions across...
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Toronto, Canada TD Full timeVice President, Technology, North America Contact Centres and ATMs Join to apply for the Vice President, Technology, North America Contact Centres and ATMs role at TD Reporting directly to the Chief Information Officer of Canadian Personal Banking Technology, this pivotal leadership role is responsible for driving critical technology solutions across...
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Toronto, Canada TD Full timeVice President, Technology, North America Contact Centres and ATMs Join to apply for the Vice President, Technology, North America Contact Centres and ATMs role at TD Reporting directly to the Chief Information Officer of Canadian Personal Banking Technology, this pivotal leadership role is responsible for driving critical technology solutions across...
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Toronto, Canada TD Full timeVice President, Technology, North America Contact Centres and ATMs Work Location Toronto, Ontario, Canada Hours 37.5 Line Of Business Technology Solutions Pay Details $185,000 - $255,000 CAD. This role is eligible for a discretionary variable compensation award that considers business and individual performance. TD is committed to providing fair and...
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Toronto, Canada TD Full timeVice President, Technology, North America Contact Centres and ATMs Work Location Toronto, Ontario, Canada Hours 37.5 Line Of Business Technology Solutions Pay Details $185,000 - $255,000 CAD. This role is eligible for a discretionary variable compensation award that considers business and individual performance. TD is committed to providing fair and...
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Tech Strategy VP
2 weeks ago
Toronto, Canada TD Full timeA leading financial services company in Toronto is seeking a Vice President, Technology for North America Contact Centres and ATMs. This pivotal role is responsible for driving technology solutions across various sectors. The ideal candidate should have over 15 years of experience in technology delivery and possess strong leadership skills. Competitive...
