Account Activity Fraud Agent, Remote

Account Activity Fraud Agent, Remote - Bilingual (French and English) Join to apply for the Account Activity Fraud Agent, Remote - Bilingual (French and English) role at CIBC What You'll Be Doing As a member of CIBC’s Fraud Operation Contact Centre team, the Fraud Agent will monitor client transactions and provide a wonderful client experience while mitigating fraud losses to CIBC & Simplii Financial customers. You’ll identify, analyze and conduct investigations of client transactions through debit cards, ATMs, over the counter deposits at branches and other banking channels to determine possible fraud or unusual activity. Remote Work Conditions We have embarked on an Agent@Home remote work program. All employees may be required to meet the Agent@Home program requirements and be able to attend your primary work location within two hours’ notice for any business-related purposes. Ability to work independently in a private and quiet workspace (i.e., in a room or office with a door that closes) Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate (internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps) Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service The start date for this role is Monday, January 26th, 2026. Our Contact Centre is open Monday to Sunday, 7am to Midnight. This is a full-time and shift-oriented role; we’d like you to be flexible between these hours including evenings, weekends, and holidays. How You'll Succeed Client focused – engagement of clients that is focused on relationship building over the long term and encouraging client loyalty Analysis – exercise decision‑making skills while reviewing customer profiles, transactions, banking history and cheque images to minimize loss and protect CIBC and our client’s privacy Data Collection – compile data and investigate alerts/referrals to make recommendations and take appropriate action. Accurately document all actions taken including the resolution reached and the decision made by updating the appropriate databases for each file investigated Collaboration – interact directly with CIBC clients, branches and other stakeholders via telephone to communicate information relating to suspected fraudulent activity. Develop and maintain relationships with CIBC partners and other teams to compile data, complete investigation, reach resolution and share best practices Who You Are You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability You’re fluent in French and English to support business operations outside of Québec, Canada What CIBC Offers Competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points‑based recognition program Technological toolkit and spaces that enable collaboration and innovation Culture with Purpose Day – a paid day off dedicated to your growth and development Subject to plan and program terms and conditions What You Need To Know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit We may ask you to complete an attribute‑based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us Job Location: Toronto-20 Dundas St. W., 5th Employment Type: Regular Weekly Hours: 37.5 Skills: Call Center, Communication, Customer Experience (CX), Teamwork Seniority Level Entry level Employment Type Full‑time Job Function Sales and Business Development Industry Banking #J-18808-Ljbffr