Commercial Loan Servicing Specialist II

Commercial Loan Servicing Specialist II South Shore Bank SUMMARY Under the supervision of the Commercial Loan Servicing Officer, performs a variety of Loan Servicing functions in connection with Commercial loans such as new loan set‑up, data entry/file maintenance, payment, and payoff processing. Effectively problem solves customer issues relating to account maintenance. While primary expertise will be in commercial loan functions, there may be crossover to residential/consumer functions for backup and flow purposes. Other duties as assigned. ESSENTIAL DUTIES AND RESPONSIBILITIES Set up new commercial loans per standard operating procedures. Process and quality‑check commercial loan payoffs, new loans, modifications, and file maintenance. Retrieve and file loan files and original notes as needed. Process internal and external Pre‑Authorized Transaction requests, including completion of the appropriate form and set‑up within the core system. Process loan modifications, annual renewals, and extensions. Provide superior customer experience to all internal and external customers. Review daily reports to ensure accurate customer billing, rate review, payment changes, transfers, and perform necessary maintenance. Maintain and demonstrate proficiency with loan software applications. Process loan payment transactions, general ledger transactions, construction loan principal disbursements, and conduct branch settlement. Process payment, payoff, ACH/Autopay changes, and late fee waivers. Prepare commercial payoff quotes. Perform loan maintenance including address changes, ticklers, check orders, and late charge processing. Review Core‑generated reports and resolve any account or system issues. Perform additional duties, departmental cross‑training, and participate in special projects as required. Perform all duties professionally and within Charlesbridge’s service standards. Complete all internal company training as assigned and required. Adhere to the company’s privacy and data security policies including safeguarding of sensitive information and compliance with relevant regulations. Exhibit the ability and desire to embrace and enhance the company culture. COMPLIANCE Maintain an excellent understanding of applicable regulations and laws, including but not limited to Flood Disaster Protection Act, Fair Credit Reporting, Regulation B (CRA), Bank Secrecy Act, Regulation P (Privacy of Consumer Financial Information), and Service Members Civil Relief Act. Maintain up‑to‑date knowledge of bank policies and procedures related to compliance. Complete appropriate compliance training. SUPERVISORY RESPONSIBILITIES None EDUCATION AND/OR EXPERIENCE Associate’s degree (A.A.) or equivalent from a two‑year college or technical school; or one to three years of related experience and/or training; or an equivalent combination of education and experience. Maintain a solid understanding of Microsoft Office products such as MS Excel and MS Word. Maintain an excellent understanding of all systems utilized in Loan Servicing such as Fiserv’s Cleartouch, nCino, CoreLogic Tax service systems, and Lee & Mason Insurance Tracking systems, etc. SKILLS Basic knowledge of the banking and financial services industry, including federal laws and regulations. Willingness to gain new knowledge and technical skills. Intermediate typing skills to meet the production needs of the position. Intermediate math skills: the ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; compute rate, ratio, and percent, including drafting and interpreting bar graphs. Exceptional verbal, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, read, analyze, and interpret documents and professional journals, understand procedures, write reports, correspondence, and procedures, speak clearly to customers and employees. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk; use sufficient hand, arm and finger dexterity or feel objects, tools, and controls. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. KEY POINTS For those seeking to deliver the latest financial solutions rooted in trustworthy, high‑quality service, Charlesbridge, a mutual bank holding company, provides operational support, resources, legacy, and innovative thinking to financial institutions so they can deliver a suite of flexible and personalized solutions designed to meet the evolving needs of our clients and our communities. Our local roots, dedication to the communities we serve, loyalty to our people, and commitment to excellence ensure that we remain a trusted partner in an ever‑evolving financial journey, today and tomorrow. Charlesbridge is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, age, marital status, national origin, physical or mental disability, veteran or disability status, gender identity or expression, citizenship, genetic information, ancestral origin, military status, pregnancy, childbirth, and/or conditions relating to pregnancy or any other related medical conditions or any other status protected by Federal, State or local laws. PAY RANGE DISCLÓUSE The pay range for this position is $25.74 to $33.19 per hour and is the lowest to highest hourly rate Charlesbridge in good faith believe we would pay for this role at the time of this posting. The company may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the posted range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue‑based metrics, business or organizational needs and affordability. EOE/F/M/Vet/Disabled Charlesbridge is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, age, marital status, national origin, physical or mental disability, veteran or disability status, gender identity or expression, citizenship, genetic information, ancestral origin, military status, pregnancy, childbirth, and/or any other protected status. Salary Description $25.74 - $33.19 Hourly Seniority level Entry level Employment type Full‑time Job function Finance and Sales Industries Banking #J-18808-Ljbffr