Implementation Specialist

Join to apply for the Implementation Specialist role at Rogers Communications We are looking for an Implementation Specialist based at our Richmond Hill office, responsible for supporting the deployment of network equipment for both core network and access layer programs. This position focuses on supporting the access layer equipment and documentation, including on‑site physical checks, database updates, and collaboration with local planners. Who You Are Adaptable and responsive to change Highly customer‑focused with a commitment to service excellence Strong organizational and communication skills; detail‑oriented and able to clearly articulate ideas Self‑motivated with the ability to work independently and collaboratively within dynamic teams Skilled in prioritizing tasks and managing workloads to meet project timelines in fast‑paced environments Quick to learn and apply new technologies, applications, and solutions Analytical thinker with the ability to interpret data, identify trends, and uncover efficiencies What You'll Do On‑site physical surveys and documentation of HFC platform equipment and connectivity Database updates and entry On‑site surveys and project reviews with stakeholders for project implementation Material management Work order management and execution Installation of telecommunications equipment Accountable for overseeing headend infrastructure augmentation (BDFB, Cable Infrastructure, etc.) Headend optimization planning and implementation Provide technical support and troubleshooting for the implementation of access and core network deployments (Transport, IP Core, Spine & Leaf, etc.) Collaborate with headend and wireless operational teams on project execution Adhere to all applicable health and safety regulations, in accordance with legislation and related company policy What You Bring Practical headend or data center experience Knowledge of all HFC & telecommunications inside plant design and construction practices Understanding of all analog, digital and network transport technology and systems 5 years of HFC and telecommunications or related network industry experience Post‑secondary education in Electronics or Telecommunications or equivalent industry experience AutoCAD experience Proficient with Microsoft Office and associated software Familiar with standard computer hardware and interfaces Excellent written and oral communication skills Valid driver’s license What's in it for you? Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores Company matching contributions to charities you support Growth & Development opportunities (e.g., MyPath program) Rogers First priority in applying to internal roles of interest Wellness Programs Homewood employee & family assistance program Cognitive Behavioural TherapyCBT) & Virtual therapy sessions Low or no‑cost fitness membership with access to virtual classes Our commitment to the environment and diversity Work for an organization committed to environmental protection Strong commitment to diversity and inclusion with employee resource groups supporting equity‑deserving groups, including People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women We all bring something different, and we know what makes us different makes us great To protect our people, brand and assets, a pre‑employment background check will be conducted. All candidates must clear a criminal background check. Additionally, a credit check and driver’s abstract may be required depending on the role. Schedule: Full timeShift: DayLocation: 244 Newkirk Road (212), Richmond Hill, ONTravel Requirements: Up to 25%Background Check(s) Required: Canadian Criminal Record Check, Credit Check, and Driver’s Abstract #J-18808-Ljbffr