Lead, Conversation Design
4 weeks ago
Lead, Conversation Design role at NetomiWe are seeking a Conversational AI UX Designer to lead the design and optimization of end-to-end user experiences across conversational channels, including chat, voice, SMS, email, and emerging messaging platforms. This role combines UX design, conversation design, and AI prompt engineering to create natural, effective, and brand-aligned interactions that delight users while meeting business goals.The ideal candidate is equal parts designer, strategist, and storyteller, with experience creating usable, intuitive, and emotionally intelligent conversational flows.ResponsibilitiesCustomer Experience Strategy: Engage with clients to understand their business goals, customer personas, and resolution pathsPrompt Design & Optimization: Write, test, and refine AI prompts and system instructions to optimize clarity, tone, and model performance across different channels.Tone & Voice Governance: Define tone of voice guidelines, ensuring consistency with brand standards while adapting for channel (chat vs. SMS vs. voice).Multi-Intent & Context Handling: Design experiences that gracefully handle multi-intent queries, context switching, and proactive interactions.Analytics & Iteration: Partner with analytics teams to monitor live performance (containment, abandonment, sentiment) and use insights to continuously improve conversation flows.Documentation: Maintain libraries of reusable conversation patterns, error handling scripts, and test scorecards for internal consistency.RequirementsExperience in Conversational AI: 2–4 years of experience designing AI Agents (voice, chat, email, and messaging) that balance user needs with technical requirements.Prompt Engineering & LLM Familiarity: Understanding how large language models work and how to optimize prompts with examples, context, and constraints.Domain Expertise (Nice to Have): Experience designing conversational experiences in regulated industries such as airlines, financial services, healthcare, or retail.Scalability & Frameworks: Proven ability to design reusable frameworks, templates, and scalable patterns for enterprise-grade deployments.Prototyping & Innovation: Experience creating multiple demos or prototypes showcasing cutting-edge capabilities of agentic AI.Communication Skills: Exceptional written and verbal communication skills, with the ability to convey technical requirements and design decisions to internal and external stakeholders.DisclaimerFor all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionDesign, Art/Creative, and Information TechnologyIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Netomi by 2x #J-18808-Ljbffr
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Lead, Conversation Design
4 weeks ago
Toronto, Canada Netomi Full timeLead, Conversation Design role at Netomi We are seeking a Conversational AI UX Designer to lead the design and optimization of end-to-end user experiences across conversational channels, including chat, voice, SMS, email, and emerging messaging platforms. This role combines UX design, conversation design, and AI prompt engineering to create natural,...
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Lead, Conversation Design
4 weeks ago
Toronto, Canada Netomi Full timeLead, Conversation Design role at NetomiWe are seeking a Conversational AI UX Designer to lead the design and optimization of end-to-end user experiences across conversational channels, including chat, voice, SMS, email, and emerging messaging platforms. This role combines UX design, conversation design, and AI prompt engineering to create natural,...
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Lead, Conversation Design
3 weeks ago
Toronto, Canada Netomi Full timeWe are seeking a Conversational AI UX Designer to lead the design and optimization of end-to-end user experiences across conversational channels, including chat, voice, SMS, email, and emerging messaging platforms. This role combines UX design, conversation design, and AI prompt engineering to create natural, effective, and brand-aligned interactions that...
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Lead, Conversation Design
2 weeks ago
Toronto, Canada Netomi Full timeWe are seeking a Conversational AI UX Designer to lead the design and optimization of end-to-end user experiences across conversational channels, including chat, voice, SMS, email, and emerging messaging platforms. This role combines UX design, conversation design, and AI prompt engineering to create natural, effective, and brand-aligned interactions that...
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Lead, Conversation Design
2 weeks ago
Toronto, Canada Netomi Full timeWe are seeking a Conversational AI UX Designer to lead the design and optimization of end-to-end user experiences across conversational channels, including chat, voice, SMS, email, and emerging messaging platforms. This role combines UX design, conversation design, and AI prompt engineering to create natural, effective, and brand-aligned interactions that...
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Lead, Conversation Design
2 weeks ago
Toronto, Canada Netomi Full timeWe are seeking a Conversational AI UX Designer to lead the design and optimization of end-to-end user experiences across conversational channels, including chat, voice, SMS, email, and emerging messaging platforms. This role combines UX design, conversation design, and AI prompt engineering to create natural, effective, and brand-aligned interactions that...
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Lead, Conversational AI Experience Design
4 weeks ago
Toronto, Canada League Full timeA leading healthcare technology company is seeking a Principal Product Designer – AI to craft cutting-edge conversational AI solutions. The role involves leading design efforts for AI-based features, creating user-centric conversation frameworks, and collaborating with multi-disciplinary teams. Ideal candidates possess extensive experience in product...
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Lead, Conversational AI Experience Design
4 weeks ago
Toronto, Canada League Full timeA leading healthcare technology company is seeking a Principal Product Designer – AI to craft cutting-edge conversational AI solutions. The role involves leading design efforts for AI-based features, creating user-centric conversation frameworks, and collaborating with multi-disciplinary teams. Ideal candidates possess extensive experience in product...
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Lead, Conversational AI Experience Design
4 weeks ago
Toronto, Canada League Full timeA leading healthcare technology company is seeking a Principal Product Designer – AI to craft cutting-edge conversational AI solutions. The role involves leading design efforts for AI-based features, creating user-centric conversation frameworks, and collaborating with multi-disciplinary teams. Ideal candidates possess extensive experience in product...
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Lead Conversational AI UX Designer
3 weeks ago
Toronto, Canada Netomi Full timeA leading software company in Toronto is seeking a Mid-Senior Lead, Conversation Design to enhance user experiences across various conversational channels. The ideal candidate will possess strong expertise in Conversational AI design, UX design, and prompt engineering. Responsibilities include client engagement, prompt optimization, and ensuring...
