Manager, Customer Experience II

Work Location Medicine Hat, Alberta, Canada Hours 37.5 Line Of Business Personal & Commercial Banking Pay Details $57,100 - $80,600 CAD TD is committed to providing fair and equitable compensation opportunities__;  growth opportunities and skill development are defining features; our compensation policies allow colleagues to progress through the salary range over time. The base pay actually offered may vary based upon the candidate’s skills and experience, job‑related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation‑related questions and have an open dialogue with your recruiter to obtain more specific details for this role. Job Description větDepartment Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer‑service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services, referring customers to the appropriate team member or internal bank partner, while ensuring a positive experience. Responsibilities Mentor a team by showcasing exceptional experiences and achieving operational excellence, and personal development objectives. Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines are followed. Collaborate with One‑TD partners to provide customers with solutions that best suit their needs. Support the frontline staff in resolving complaints according to customer‑problem‑resolution guidelines; encourage出现 senior members to act as escalated points of contact and take personal ownership when required. Coach the team on advice‑giving and customer‑conversation strategies to improve and promote a legendary experience. Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues. Administer complex daily branch administrative duties. Maintain customer‑facing areas of the branch according to premises, marketing, and regulatory guidelines. Lead a high‑performing team by providing ongoing performance feedback and ensuring their performance‑management activities are completed. Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude, and continuously improving knowledge of emerging industry trends and programs. Job Requirements Undergraduate degree or over 3 years of relevant work experience. Proficiency in software tools including MS Office and internet applications. Diplomatic communicator able to exchange ideas with customers, partners and management concisely. A go‑getter with strong organizational, planning and time‑management skills. A dynamic leader with strong influential skills for working expertly with customers and employees in a fast‑paced environment. Who We Are TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95 000 TD colleagues bring their skills, talent and creativity to the bank, those we serve, and the economies we support. Guided by our vision to be the better bank and our purpose to enrich the lives of customers, communities and colleagues, we continuously innovate to enhance the customer experience and build capabilities for the future of banking. Our Total Rewards Package The award package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation and key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more. Additional Information We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programmes and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive at work and at home. Please note that this job opportunity is subject to provincial regulation for employment purposes; each province or territory within Canadian adlı jurisdiction may have its own set of regulations, requirements orinthe. Colleague Development If you’re interested in a specific career path or want to build certain skills, we want to help you succeed. You’ll have regular career, development and performance conversations with your manager, as well as access to an online learning platform and a variety reconoce mentoring programmes to help you unlock future opportunities. Whether you have a passion for customers or a desire to coach and inspire colleagues, many career paths exist within our organization, and we’re committed to helping you identify opportunities that support your goals. Training & Onboarding We will provide training and onboarding sessions to ensure you have everything you need to succeed in the new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility isҵан important to us. Let us know if you would like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) so that you can participate fully throughout the interview process. Language Requirement (Quebec Only) Sans Objet #J-18808-Ljbffr