Total Loss Claims Advisor II

Join to apply for the Total Loss Claims Advisor II role at TD. Work Location Halifax, Nova Scotia, Canada Hours 35 hours per week Line of Business TD Insurance Pay Details $53,150 - $79,700 CAD. Base pay may vary based on skills, experience, and geographic location. TD encourages candidates to discuss compensation details during their recruiting conversation. Job Description TD Insurance is part of TD Bank Group and provides a wide range of insurance products, including credit protection, life, health, travel, home, and auto insurance. Our General Insurance line is a leader in group insurance and affinity marketing, while our Life and Health line is the number‑one provider of critical illness insurance in Canada. We serve more than three million clients through a network of over 1,000 TD branches and online channels. In Canada, the General Insurance business supports a high‑volume, high‑quality claim experience. Auto Claims Advisors help customers immediately after an automobile accident, ensuring support and efficient claim resolution. What You’ll Do Represent TD Insurance as an Auto Claims Advisor and facilitate and coordinate a claim from start to finish. Make an Impact Support customer claims from start to finish: arrange towing, set up appraisals, and explain coverage under policy terms. Gather, organize, and verify required information and documentation from all available sources to ensure a thorough claim file. Reconcile estimates from new and preferred vendors to reach appropriate settlements for vehicle damages. Contribute to team productivity objectives by maintaining a positive file count and open/close ratio. Collaborate with internal partners and external vendors such as Enterprise and repair shops, including TD Auto Centre partners and non‑preferred shops. Experience Growth Research coverage scenarios and apply this knowledge to customer claim files. Learn and demonstrate TD’s customer‑centric and strategic objectives while contributing to TD Insurance Group’s deliverables. Cultivate Our Culture of Care Be available to greet and welcome customers as they arrive at TD Auto Centres. Apply non‑biased and appropriate methods to achieve file resolution, resulting in fair and equitable claim settlements. Communicate clear claims processing requirements to customers while maintaining detailed claims notes and delivering timely progress updates. Participate as a member of the team, contributing to a positive work environment. Job Requirements We’re proud to work with a diverse group of colleagues. If you have relevant experience that isn’t listed below, highlight it in your resume or cover letter. One or more years of claims adjusting experience is required; postsecondary education is an asset. Excellent customer service skills; dedicated to meeting or exceeding expectations of internal and external clients. Superior time‑management skills and ability to thrive in a fast‑paced environment with competing priorities. Proven ability to negotiate positive outcomes when reasonably possible. Demonstrated clear and professional written and verbal communication skills and active listening. Strong investigative skills; can analyze evidence, identify discrepancies or gaps in data and reports. Demonstrated support for company process improvements. Candidates actively pursuing their Chartered Insurance Professional (CIP) designation or other relevant continuing education are preferred. Provincial claims licensing may be required. Who We Are As part of TD Bank Group, one of Canada’s largest financial institutions, TD Insurance cares for families across Canada, making it easy to obtain the best advice, protection, and support in their moments of need. Our Total Rewards Package Base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more at TD’s benefits portal. Additional Information This opportunity is subject to provincial employment regulations. Each province or territory within Canada may have its own regulations and requirements. Colleague Development Regular development conversations, training programs, and a competitive benefits plan support your growth. Access an online learning platform and mentoring programs to unlock future opportunities. Whether you wish to expand customer service experience or lead others, TD offers many career paths. Training & Onboarding Training and onboarding sessions will ensure you have everything you need to succeed in your new role. Interview Process We will contact candidates of interest to schedule an interview. Outcomes are communicated to all applicants by email or phone call. Accommodation Your accessibility is important to us. Inform us if you require accommodations, such as accessible meeting rooms or captioning for virtual interviews, to remove barriers throughout the interview process. Language Requirement (Quebec Only) Sans Objet. Seniority Level Entry level Employment Type Full‑time Job Function Finance and Sales Industries Banking #J-18808-Ljbffr