Fit4Less Manager

Fit4Less Manager – Grimsby South Service Road Fit4Less Canada is looking for a Fit4Less Manager to lead a team of club Associates and ensure a financially healthy club with clean, friendly, and automated experiences for both Members and Associates. Job Summary Manages, monitors and completes processes, ensuring a clean and safe club, friendly associates, and supports an automated brand. Offers and ensures consistent friendly customer service. Completes and leads cleanliness duties using standards, policies, processes, and guidelines. Ensures club cleanliness practices and process expectations are met to provide members and associates with a clean and safe environment. Leads and trains the handling of member concerns and resolves escalated member complaints. Identifies, informs and uses effective action plans to solve club duties and processes that are not meeting expectation. Manages direct reports and the people requirements of the Department/Team using provided tools and resources to ensure the successful execution of all key responsibilities and tasks, retention of great talent, and high Associate engagement. Facilitates recruitment of direct reports to ensure adequate resourcing based on approved Department/Team budget. Leads the onboarding, coaching, learning, development, and performance management of all direct reports to ensure a positive and safe working experience. Fulfills and ensures expectations resulting from action items and responsibilities are completed, including but not exclusive to key initiatives, administrative duties, emails, calls and documentation processes. Achieves revenue goals and controls expenses to reach provided budgets to financially manage the location effectively. Ideal Candidate High School Diploma Experience leading, training and motivating teams. Experience exceeding individual and team sales goals. Intermediate verbal communication skills. Written communication skills. Customer service skills. Basic proficiency in the use of computers/technology (e.g., Microsoft Office/apps, internet). Remains calm under pressure and can handle stress. Dedicated to meeting the expectations and requirements of both internal and external customer. Provides challenging tasks and assignments. Clearly assigns responsibility for tasks and decisions. Creates a climate in which people want to do their best. Benefits Ongoing training and development to ensure a long and successful career path. Opportunities for advancement. Free Fitness membership. Group health care plans. Fun and energetic atmosphere to come to every day Compensation $42,000.00 - $52,000.00 Senior Level Mid-Senior level Employment Type Full-time Job Function Other Industry Wellness and Fitness Services Diversity and Inclusion At Fit4Less, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs. Fraud Protection Many companies are experiencing an increase in recruitment fraud in the form of fake job postings on social media and career sites. Protect yourself: Fit4Less positions are posted to jobs.goodlifefitness.com and must be applied to via the secure portal on that site; Job offers or requests for banking information or your SIN will never be sent or requested via email, phone, or text message. Please verify that the person you are communicating with has a @fit4less.ca email address. #J-18808-Ljbffr