Operational Specialist

4 weeks ago


Toronto, Canada Travel Industry Personnel Full time

Operations & Sales Specialist – Adventure TravelToronto, ON (Hybrid) | Full-timeWe’re hiring on behalf of a well-established adventure tour operator based in Toronto. This role blends operations, sales, and client support, helping deliver unforgettable small-group travel experiences around the world.What You’ll Do :Coordinate all post-booking communications between clients, local suppliers, and tour leaders.Prepare pre-departure documents, trip kits, and travel details for clients and leaders.Oversee trip accuracy in the internal trip management system and ensure all website and document information is up to date.Liaise with DMCs, tour leaders, and local partners to ensure smooth tour operations and timely payments.Assist with trip updates, new itineraries, and feedback-driven improvements.Monitor travel safety, respond to emergencies, and support travelers when needed.Collaborate closely with the operations and sales team, maintaining a positive and professional team culture.What You Bring :Experience in travel operations or tour coordination requiredExcellent communication and organizational skillsA passion for adventure travel and customer careStrong communication and organizational skills with exceptional attention to detail.Familiarity with GDS systems, trip management software, or tour operator tools is an asset. #J-18808-Ljbffr



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